Customer Support Specialist

Richardson; Springfield (OR); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid Time Off

7 holidays

Life insurance

401K

FSA

HRA

Company store access

On-site gym

Job summary

Richardson in Oregon is seeking a Customer Support MVP to be the trusted contact for our authorized dealers and distributors. You will deliver championship-level service, resolve issues, and help accounts find solutions across our Team, Corporate, and Outdoor sales divisions.

You will build relationships, manage orders, share product information and delivery timelines, and collaborate with outside sales reps. Enjoy employer-paid benefits, PTO, holidays, and on-site amenities in a fast-paced team.

Qualifications

• Excellent written and verbal communication to engage customers and teammates.
• At least one year of customer service experience.
• Proven ability to manage client relationships as an Account Manager or similar.
• Proficiency with MS Office and strong computer skills.
• Strong problem-solving and multitasking abilities.
• Education: High school diploma or GED required; college degree preferred.

Responsibilities

• Build and maintain trusted relationships with accounts by providing exceptional service.
• Process stock and custom purchase orders from dealers and distributors.
• Communicate product information, inventory, and delivery timelines.
• Develop knowledge of Richardson’s product lineup and services.
• Collaborate with outside sales reps and managers to ensure excellent service.
• Assist customers in resolving issues while maintaining positive relationships.

Skills

Communication Pro

Customer Service Experience

Relationship Building

Tech Savvy

Problem Solving

Multitasking

Education

High School Diploma or GED

College degree preferred

Tools

MS Office

Job description

Description

Join the Team as a Customer Support MVP! Are you ready to step into a role where you can bring your energy, enthusiasm, and communication skills to the field? At Richardson, we believe every position is a vital part of the team, and we’re looking for a Customer Support all-star to join us! If you thrive in a fast-paced environment and are passionate about providing championship-level service, this is your chance to shine.

Why You’ll Love Being On Our Team

• Top-Tier Benefits: Fully covered medical and dental benefits upon eligibility.
• World-Class Facilities: Work in a modern, state-of-the-art environment with amenities that keep you at the top of your game, including an in-house barista, an on-site gym, discounts on gym memberships, and two cafeterias.
• Positive Culture: Be part of a team that fosters creativity, collaboration, and a can-do attitude.
• Growth Opportunities: Take your career to the next level with a company that values your contributions and supports your success.

Your Role On The Field

As a member of our Customer Support team, you’ll be the trusted point of contact for Richardson’s authorized dealers and distributors across our Team, Corporate, and Outdoor sales divisions. You’ll ensure every customer interaction is a win by providing outstanding service, resolving issues, and helping accounts find the perfect solutions for their needs.

What You’ll Do

• Build and maintain trusted relationships with accounts by providing exceptional service.
• Process stock and custom purchase orders from dealers and distributors across our three sales divisions.
• Communicate effectively with accounts about product information, inventory availability, and delivery timelines.
• Develop a comprehensive knowledge of Richardson’s product lineup and services.
• Collaborate with outside sales reps and sales managers to ensure accounts receive excellent service.
• Assist customers in resolving issues while maintaining a positive relationship.

What’s in It for You?

• Employer-paid health, dental, and vision insurance.
• Paid Time Off
• Seven paid holidays, free life insurance
• 401 K, Flexible Spending Account, Health Reimbursement Account
• Access to our company store.
• Modern work environment with ergonomic furniture and on-site perks like a café, exercise room, and team-building events.

Game Day Details

• Job Type: Full-time
• Pay: Competitive, based on experience
• Schedule: Monday to Friday, 8-hour shifts (40 hours per week)

Requirements

The All-Star We’re Looking For

• Communication Pro: Excellent written and verbal communication skills to connect with customers and teammates effectively.
• Customer Service Experience: At least one year in a customer service-related role.
• Relationship Builder: Proven experience as an Account Manager, Key Account Manager, or in a similar role with a focus on maintaining strong client relationships.
• Tech-Savvy: Proficiency with MS Office and strong computer and keyboarding skills.
• Problem Solver: A track record of delivering client-focused solutions based on customer needs.
• Multitasker: Ability to manage multiple projects simultaneously while maintaining attention to detail.
• Education: High School Diploma or GED is required, but a college degree is preferred.

Physical Demands

• Prolonged periods of sitting at a desk and working on a computer.
• Frequent use of hands and fingers for typing, data entry, and operating standard office equipment.
• Ability to communicate effectively in person, over the phone, and through electronic communication.
• Ability to occasionally stand, walk, bend, reach, and move throughout the office environment.
• Ability to occasionally lift, carry, or move office supplies and materials weighing up to 20 pounds.
• Ability to perform repetitive motions associated with computer and keyboard use.
• Ability to review and interpret information displayed on computer screens and in printed documents.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Employment is contingent upon successfully passing a drug screen and background check.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under federal, state, or local laws.