Sales Support Specialist

Richardson Sports Inc; Houston (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance (employer-paid)

Dental insurance (employer-paid)

Vision insurance (employer-paid)

Paid time off

Paid holidays & life insurance

401(k) and FSAs/HRA

Job summary

Richardson Sports Inc is seeking a Customer Support all-star to join our team in Houston. You will be the primary contact for our authorized dealers and distributors across multiple sales divisions, delivering championship-level service and solving issues to help accounts find the best solutions.

Ideal candidates have 1+ year in customer service, strong communication, and a tech-savvy approach with MS Office.

Qualifications

• Communication Pro: Excellent written and verbal communication with customers and teammates.
• Customer service experience required: 1+ year in a related role.
• Relationship management skills for accounts and distributors.
• Proficiency with MS Office and fast computer keyboarding.

Responsibilities

• Build and maintain trusted relationships with accounts and distributors.
• Process stock and custom purchase orders across divisions.
• Communicate product information, inventory, and delivery timelines.
• Develop knowledge of Richardson’s product lineup and services.
• Collaborate with outside sales reps and managers to ensure service excellence.
• Resolve customer issues while maintaining positive relationships.

Skills

Communication

Customer service

Relationship building

Tech skills

Problem solving

Multitasking

Education

HS Diploma or GED

Job description

Description

Join the Team as a Customer Support MVP!

Are you ready to step into a role where you can bring your energy, enthusiasm, and communication skills to the field? At Richardson, we believe every position is a vital part of the team, and we’re looking for a Customer Support all-star to join us! If you thrive in a fast-paced environment and are passionate about providing championship-level service, this is your chance to shine.

Why You’ll Love Being on Our Team:

• Top-Tier Benefits: Fully covered medical and dental benefits upon eligibility.
• World-Class Facilities: Work in a modern, state-of-the-art environment with amenities that keep you at the top of your game, including an in-house barista, an on-site gym, discounts on gym memberships, and two cafeterias.
• Positive Culture: Be part of a team that fosters creativity, collaboration, and a can-do attitude.
• Growth Opportunities: Take your career to the next level with a company that values your contributions and supports your success.

Your Role on the Field:

As a member of our Customer Support team, you’ll be the trusted point of contact for Richardson’s authorized dealers and distributors across our Team, Corporate, and Outdoor sales divisions. You’ll ensure every customer interaction is a win by providing outstanding service, resolving issues, and helping accounts find the perfect solutions for their needs.

What You’ll Do:

• Build and maintain trusted relationships with accounts by providing exceptional service.
• Process stock and custom purchase orders from dealers and distributors across our three sales divisions.
• Communicate effectively with accounts about product information, inventory availability, and delivery timelines.
• Develop a comprehensive knowledge of Richardson’s product lineup and services.
• Collaborate with outside sales reps and sales managers to ensure accounts receive excellent service.
• Assist customers in resolving issues while maintaining a positive relationship.

What’s in It for You?

• Employer-paid health, dental, and vision insurance.
• Paid Time Off
• Seven paid holidays, free life insurance
• 401 K, Flexible Spending Account, Health Reimbursement Account
• Access to our company store.

Game Day Details:

• Job Type: Full-time
• Pay: Competitive, based on experience
• Schedule: Monday to Friday, 8-hour shifts (40 hours per week)

Requirements

The All-Star We’re Looking For:

• Communication Pro: Excellent written and verbal communication skills to connect with customers and teammates effectively.
• Customer Service Experience: At least one year in a customer service-related role.
• Relationship Builder: Proven experience as an Account Manager, Key Account Manager, or in a similar role with a focus on maintaining strong client relationships.
• Tech-Savvy: Proficiency with MS Office and strong computer and keyboarding skills.
• Problem Solver: A track record of delivering client-focused solutions based on customer needs.
• Multitasker: Ability to manage multiple projects simultaneously while maintaining attention to detail.
• Education: High School Diploma or GED is required, but a college degree is preferred.

Employment is contingent upon successfully passing a drug screen and background check.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under federal, state, or local laws.