Customer Support Specialist — Flexible Hours & Training

gobravvo

Dallas (TX)

On-site

USD 21,000 - 28,000

Full time

2 days ago

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Benefits offered by this job

Competitive pay

Training program

Career advancement opportunities

Job summary

TRC Talent Solutions is seeking a Customer Service Representative in Dallas to handle inbound and outbound calls, provide accurate information, and ensure a positive customer experience. You will complete comprehensive training, then support customers by addressing orders, accounts, and product questions, while identifying opportunities to upsell.

The role emphasizes teamwork, reliability, and strong communication, with opportunities for career growth within a customer-focused organization.

Qualifications

High school diploma or GED required.
Minimum six months of customer service experience, preferably in a call center.
Proficiency with computers and ability to type at least 30 words per minute.
Strong verbal and written communication skills.
Comfortable using phone systems, CRM, and customer databases.
Excellent attendance, punctuality and reliability.
Ability to adapt to a fast-paced environment and multitask.
Willingness to work flexible hours if needed.

Responsibilities

Respond to customer inquiries regarding orders, accounts, and product questions.
Troubleshoot and resolve customer concerns promptly and professionally.
Document customer interactions accurately in company systems.
Identify opportunities to upsell or recommend additional products or services.
Maintain a positive, customer-focused attitude in all communications.
Meet quality, productivity, and customer satisfaction metrics.
Collaborate with colleagues and leadership to maintain service excellence.