Customer Support Specialist - Fitness Equipment & Tech

TRUE Fitness

Saint Charles (MO)

On-site

USD 40,000 - 60,000

Full time

4 days ago

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Job summary

TRUE Fitness is seeking a Customer Support Specialist in Saint Charles, Missouri to help customers via email and phone, delivering timely solutions to operational challenges and ensuring a smooth customer experience. You will work with logistics, sales and technical support teams to resolve issues and document interactions in our CSRM system.

The role requires 1 year of customer service experience and familiarity with MS Office, with opportunities to assist with non-warranty parts orders,

Qualifications

1 year of customer service experience required.
Experience in consumer goods, manufacturing, logistics, or fitness industry.
Proficient with MS Office.

Responsibilities

Respond to inbound calls and emails from customers, dealers and service partners in a professional and timely manner.
Document all interactions and case details accurately in the CSRM system.
Collaborate with logistics, sales and technical support teams to ensure fast, accurate resolutions.
Relay customer feedback and recurring issues to supervisors for process improvement opportunities.
Assist customers with placing non-warranty parts orders, checking order status, providing shipping updates, and answering general product questions.
Perform or verify warranty registration when applicable.
Provide basic troubleshooting support for in-home and commercial fitness equipment.
Use schematics and troubleshooting manuals to help provide basic mechanical/electrical issue resolution.
Escalate unresolved or complex technical issues to higher-level support or technical teams per established guidelines.
Monitor service tickets to ensure timely follow-up and closure.
Contribute positively to team culture and productivity goals.