Fitness Equipment Tech Support Specialist

Paycom; Vancouver (WA); On-site; USD 42,000 - 54,000; Full time

Job summary

Core Health & Fitness is seeking a Customer Support Technician to provide technical telephone, chat and email support to end-user customers, ensuring top-tier satisfaction and loyalty. You will address questions and troubleshoot issues on fitness equipment.

The role emphasizes improving service metrics, up-selling parts and service agreements, and collaborating on knowledge-base improvements. A high school diploma is required with CRM experience a plus; MS Office skills are expected.

Qualifications

• Strong technical troubleshooting ability.
• Solid mechanical reasoning and hands-on problem solving.
• Excellent customer interaction skills.
• Sense of urgency and ownership in fast-paced environment.
• Excellent attendance is required.

Responsibilities

• Answer technical questions and troubleshooting service-related activities on fitness equipment for customers.
• Improve service quality metrics such as response time and time to resolve issues.
• Generate revenue by up-selling parts and service agreements.
• Create field service cases.
• Support and manage special projects.
• Assist in input to knowledge base (problem/solution) system.
• Demonstrate organization and timeliness in all forms of internal and external responsiveness.

Skills

Technical troubleshooting

Mechanical reasoning

Customer interaction

Sense of urgency and ownership

Attendance

Education

High school diploma

AA degree preferred

Tools

MS Office

CRM

Job description

Core Health & Fitness is seeking a Customer Support Technician to provide technical telephone, chat and email support to end-user customers, ensuring top-tier satisfaction and loyalty. You will address questions and troubleshoot issues on fitness equipment.

The role emphasizes improving service metrics, up-selling parts and service agreements, and collaborating on knowledge-base improvements. A high school diploma is required with CRM experience a plus; MS Office skills are expected.