Fitness Equipment Tech Support Specialist

Paycom; Vancouver (WA); On-site; USD 26,000 - 29,000; Full time

Job summary

Core Health& Fitness in Vancouver, WA is seeking a Customer Support Technician to provide technical telephone, chat and email support to end-user customers, ensuring satisfaction and loyalty through superior service.

The role requires strong troubleshooting, mechanical reasoning and excellent communication, with opportunities to upsell parts and service agreements while contributing to the knowledge base and maintaining timely responses in a collaborative, fast-paced team environment.

Qualifications

• High school diploma or equivalent required; AA preferred.
• 1–2 years of hand-on mechanical experience preferred.
• Previous call center experience preferred.
• Proficient with MS Office; CRM experience a plus.

Responsibilities

• Answer technical questions and troubleshoot service-related issues on fitness equipment.
• Strive for high customer satisfaction by improving service quality metrics.
• Generate revenue by upselling parts and service agreements.
• Create field service cases and support special projects.
• Assist input to knowledge base with solutions.
• Demonstrate organization and timely responsiveness.

Skills

Technical troubleshooting

Mechanical reasoning

Customer interaction

Sense of urgency

Attendance

Teamwork

Education

High school diploma or equivalent

AA preferred

Tools

MS Suite

CRM experience

Job description

Core Health& Fitness in Vancouver, WA is seeking a Customer Support Technician to provide technical telephone, chat and email support to end-user customers, ensuring satisfaction and loyalty through superior service.

The role requires strong troubleshooting, mechanical reasoning and excellent communication, with opportunities to upsell parts and service agreements while contributing to the knowledge base and maintaining timely responses in a collaborative, fast-paced team environment.