Customer Support Specialist (First Contact & Triage)

Ideal Software Systems, Inc.; Meridian (MS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401k plan

Fitness center membership

Paid vacation

Personal days

Family-friendly location

Job summary

Ideal Software Systems is seeking a Support Assistant to be the first point of contact for customers, handling high volumes of calls with a multi-line system and providing reliable administrative support. The role emphasizes strong communication, teamwork, and dependability in a fast-paced environment.

The ideal candidate will have a high school diploma or GED, two years of related experience, and proficiency with Outlook, Word, and Excel.

Qualifications

• High school diploma or GED required.
• Two years of related experience.
• Proficient with PCs and Microsoft Outlook, Word, and Excel.
• Able to type quickly while listening.
• Team-based environment experience.
• Dependable with a strong work ethic.
• Able to multitask.
• Excellent verbal and grammatical skills.

Responsibilities

• Field and triage a high volume of calls on a multi-line phone system.
• Serve as the first point of contact for incoming customer calls.
• Perform other reasonable administrative duties as requested by Supervisor.

Skills

Customer service

Phone triage

Typing speed

MS Office suite

Team collaboration

Multi-tasking

Verbal communication

Education

High school diploma or GED

Job description

Ideal Software Systems is seeking a Support Assistant to be the first point of contact for customers, handling high volumes of calls with a multi-line system and providing reliable administrative support. The role emphasizes strong communication, teamwork, and dependability in a fast-paced environment.

The ideal candidate will have a high school diploma or GED, two years of related experience, and proficiency with Outlook, Word, and Excel.