Customer Support Specialist – Fire & Safety

Pye-Barker Fire & Safety; Grapevine (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Excellent pay

Medical, dental, vision

Company paid life insurance

Company paid short-term disability

401K with employer match

Paid vacation and company holidays

Training and Career Development

Company vehicle (if job applicable)

ALL In Ownership Plan for all eligible

Job summary

Pye-Barker Fire & Safety in Grapevine, TX, is seeking a Customer Service Representative to interact with customers by phone or email, provide product information, process orders, and support branches and field partners with end-to-end issue resolution.

The role emphasizes proactive communication, problem solving, and data accuracy, with opportunities for training and career development within a leading fire, life safety and security company.

Qualifications

• High school diploma or equivalent.
• Customer service experience required.
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Responsibilities

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Perform other duties assigned by management.

Skills

Customer service experience

Excellent communication skills

Active listening

Service-oriented

Proficient computer skills

Education

High school diploma

Job description

Pye-Barker Fire & Safety in Grapevine, TX, is seeking a Customer Service Representative to interact with customers by phone or email, provide product information, process orders, and support branches and field partners with end-to-end issue resolution.

The role emphasizes proactive communication, problem solving, and data accuracy, with opportunities for training and career development within a leading fire, life safety and security company.