Customer Service Agent

Pye-Barker Fire & Safety; Helena (MT); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Excellent pay

Medical, dental, vision insurance

Company paid life insurance

Company paid short-term disability

401K with employer match

Paid vacation and holidays

Training and career development

Company vehicle (if job applicable)

Ownership plan

Job summary

Pye-Barker Fire & Safety in Helena, MT is seeking a Customer Service Representative to interact with customers by phone or email, resolve inquiries, and process orders, delivering an effortless experience for external and internal customers. The role provides support to branches and field partners and includes customer conflict resolution as part of end-to-end issue handling.

The ideal candidate has strong communication skills, prior customer service experience, and the ability to work with

Qualifications

• High school diploma or equivalent.
• Customer service experience required.
• Excellent communication and active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient with computers and able to learn new software.

Responsibilities

• Interact with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; forwards to the assigned specialist or other appropriate staff when needed.
• Ensures that appropriate actions are taken to resolve customers' problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other duties as assigned by management.

Skills

Customer service experience

Active listening

Communication skills

Computer skills

Education

High school diploma or equivalent

Job description

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.

The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints. The position is directly responsible for creating an effortless customer experience for external and internal customers by phone or email. The position is also directly responsible for product inquiries, appointment scheduling, and verification, providing support to our branches and field partners, and customers, as well as customer conflict resolution and escalation. The position takes ownership of customer issues and provides complete end-to-end issue resolution by utilizing the resources available.

Essential Duties & Responsibilities:

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Perform other duties assigned by management.

Education/Qualification:

• High school diploma or equivalent.
• Customer service experience required.
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Other Duties:

• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
• Performs other duties as assigned.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

Benefits And Perks:

• Excellent pay
• Medical, dental, vision
• Company paid life insurance
• Company paid short-term disability
• 401K with employer match
• Paid vacation and company holidays
• Training and Career Development
• Company vehicle (if job applicable)
• Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees

Pye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.