Customer Care Specialist - Fire & Life Safety

Pye-Barker Fire & Safety; Helena (MT); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Excellent pay

Medical, dental, vision insurance

Company paid life insurance

Company paid short-term disability

401K with employer match

Paid vacation and holidays

Training and career development

Company vehicle (if job applicable)

Ownership plan

Job summary

Pye-Barker Fire & Safety in Helena, MT is seeking a Customer Service Representative to interact with customers by phone or email, resolve inquiries, and process orders, delivering an effortless experience for external and internal customers. The role provides support to branches and field partners and includes customer conflict resolution as part of end-to-end issue handling.

The ideal candidate has strong communication skills, prior customer service experience, and the ability to work with

Qualifications

• High school diploma or equivalent.
• Customer service experience required.
• Excellent communication and active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient with computers and able to learn new software.

Responsibilities

• Interact with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; forwards to the assigned specialist or other appropriate staff when needed.
• Ensures that appropriate actions are taken to resolve customers' problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other duties as assigned by management.

Skills

Customer service experience

Active listening

Communication skills

Computer skills

Education

High school diploma or equivalent

Job description

Pye-Barker Fire & Safety in Helena, MT is seeking a Customer Service Representative to interact with customers by phone or email, resolve inquiries, and process orders, delivering an effortless experience for external and internal customers. The role provides support to branches and field partners and includes customer conflict resolution as part of end-to-end issue handling.

The ideal candidate has strong communication skills, prior customer service experience, and the ability to work with