Fire & Safety Customer Support Specialist

Pye-Barker Fire & Safety; Ephrata (Lancaster County); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Excellent pay

Medical, dental, vision

Company paid life insurance

Company paid short-term disability

401K with employer match

Paid vacation and company holidays

Training and Career Development

Company vehicle (if job applicable)

ALL In Ownership Plan

Job summary

Pye-Barker Fire & Safety is seeking a Customer Service Representative in the United States to interact with customers by phone or email, address inquiries, and resolve complaints. You will ensure an effortless customer experience and support branches and field partners.

The role emphasizes end-to-end issue resolution, order processing, and maintaining customer accounts. High school diploma and customer service experience are required, with excellent communication and computer skills.

Qualifications

• High school diploma or equivalent.
• Customer service experience required.
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Responsibilities

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

Skills

Communication

Customer service

Service-oriented

Computer skills

Education

High school diploma or equivalent

Job description

Pye-Barker Fire & Safety is seeking a Customer Service Representative in the United States to interact with customers by phone or email, address inquiries, and resolve complaints. You will ensure an effortless customer experience and support branches and field partners.

The role emphasizes end-to-end issue resolution, order processing, and maintaining customer accounts. High school diploma and customer service experience are required, with excellent communication and computer skills.