Customer Support Specialist, Kitting & Logistics (US)

Resonant Clinical; Georgia; On-site; USD 36,000 - 54,000; Full time

Job summary

Resonant Clinical is seeking a Customer Service, Kitting specialist in Oakwood, GA. You will be the first point of contact, handling inquiries by phone, email, and chat, and ensuring issues are resolved professionally.

The role emphasizes accurate CRM documentation and collaboration with Sales, Logistics, and Technical Support to move orders smoothly. The position requires 2+ years in customer service, strong communication, CRM proficiency, and a willingness to grow product knowledge.

Qualifications

• 2+ years of experience in customer service or support.
• Excellent verbal and written communication with empathetic demeanor.
• Proficiency using CRM systems and Microsoft Office.
• Bilingual English/Spanish is an advantage.

Responsibilities

• Respond to customer inquiries via phone, email, and chat with accurate information.
• Document interactions and resolutions in the CRM system.
• Collaborate with Sales, Logistics, and Technical Support to resolve issues.
• Process orders, returns, and exchanges per company policy.
• Provide clear instructions and identify recurring issues for process improvement.
• Maintain up-to-date product knowledge and support resources.

Skills

CRM software

Microsoft Office

Bilingual English/Spanish

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Salesforce

Job description

Resonant Clinical is seeking a Customer Service, Kitting specialist in Oakwood, GA. You will be the first point of contact, handling inquiries by phone, email, and chat, and ensuring issues are resolved professionally.

The role emphasizes accurate CRM documentation and collaboration with Sales, Logistics, and Technical Support to move orders smoothly. The position requires 2+ years in customer service, strong communication, CRM proficiency, and a willingness to grow product knowledge.