Customer Support Specialist — Fast-Paced Multichannel

Walong Marketing, Inc.; Buena Park (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Plan with Company Match

Paid Time Off

Referral Program

Job summary

Walong Marketing, Inc. is seeking a Mainstream Customer Service Representative to be the frontline contact for inquiries, complaints, and assistance, across phone, email, and live chat.

You will process orders, track shipments, and maintain customer records with accuracy while delivering empathetic support in a fast-paced environment. The ideal candidate has a high school diploma or equivalent, 1+ years in customer service, strong communication skills, and the ability to multitask.

Qualifications

• 1+ years of customer service experience, preferably in accounting, sales, marketing, or production.
• Minimum typing speed of 45 WPM with prior office experience.
• Familiarity with email, internet, and Microsoft Office (Word and Excel).

Responsibilities

• Provide exceptional customer service by promptly and professionally addressing inquiries, complaints, and requests through various channels, ensuring timely resolution and accurate updates.
• Handle a high volume of customer interactions by processing orders, tracking shipments, and maintaining accurate customer records.
• Assist customers with inquiries, recommendations, and troubleshooting, collaborating with internal teams for a seamless experience.
• Resolve complaints by investigating problems, escalating when necessary, and providing appropriate solutions according to company policies.
• Maintain a comprehensive knowledge of products, services, and policies to identify opportunities for improvement in customer service operations.
• Demonstrate good attendance, record customer interactions accurately, and promptly respond to calls and emails with product information and updates.
• Promote increased sales and stocking capacity for customers, expedite samples to influence sales, and handle incoming requests professionally.
• Interact respectfully with employees from other departments, review and verify purchase orders, and proactively contact customers when needed.
• Monitor and organize tasks efficiently by emails, priority orders, and running regular reports to track high-priority orders.
• Perform other duties as assigned by management.

Skills

Customer service experience

Multitasking

Strong communication skills

Computer literacy

Bilingual English/Chinese

Education

High school diploma or equivalent

Job description

Walong Marketing, Inc. is seeking a Mainstream Customer Service Representative to be the frontline contact for inquiries, complaints, and assistance, across phone, email, and live chat.

You will process orders, track shipments, and maintain customer records with accuracy while delivering empathetic support in a fast-paced environment. The ideal candidate has a high school diploma or equivalent, 1+ years in customer service, strong communication skills, and the ability to multitask.