Customer Service Specialist for Fast-Paced Food Service

Domino's Pizza; Peoria (IL); On-site; USD 17,000 - 21,000; Part time

Job summary

Domino's Pizza in Peoria, IL is seeking a Customer Service Representative to be the welcoming face of the team at 425 N. Western Ave. You will take orders, handle cash/credit transactions, and prepare pizzas to Domino's standards.

You’ll resolve inquiries and complaints with empathy, collaborate with teammates during busy periods, and maintain a clean, safe work environment. The role requires strong communication, multitasking, and reliability, with flexibility for varying shifts, including

Qualifications

• Strong verbal and written communication skills with the ability to interact professionally with diverse customers
• Friendly, positive attitude with a genuine commitment to customer satisfaction
• Ability to work efficiently and remain calm in a fast-paced, high-volume environment
• Solid basic math skills for handling cash transactions and providing accurate change
• Team player mentality with a collaborative approach to achieving organizational goals
• Physical capability to stand for extended periods and lift up to 25 lbs. regularly
• Excellent attention to detail and commitment to maintaining cleanliness and organization
• Strong multitasking and prioritization abilities to manage competing demands
• Flexibility to work various shifts, including weekends and holidays as scheduled
• Reliable and punctual with a strong work ethic and commitment to dependability
• Active listening skills and ability to understand and respond to customer needs
• Problem-solving mindset with the ability to resolve issues independently or elevate appropriately
• High school diploma or equivalent preferred

Responsibilities

• Answer incoming phone calls and take customer orders accurately and efficiently while maintaining a friendly demeanor
• Process cash and credit card transactions with precision and attention to detail
• Prepare and assemble pizzas according to company standards and quality specifications
• Provide exceptional customer service by addressing inquiries, resolving concerns, and handling complaints with empathy and professionalism
• Collaborate with team members to ensure smooth operations during peak hours and busy periods
• Maintain a clean, organized, and sanitary work environment in compliance with food safety regulations
• Multitask effectively by managing multiple responsibilities simultaneously while prioritizing customer needs
• Lift and move items weighing up to 25 lbs. as needed throughout your shift
• Adhere to all company policies, procedures, and food safety standards
• Demonstrate problem-solving skills to overcome challenges and support team success

Skills

Verbal communication

Written communication

Customer service

Friendly attitude

Ability to work in fast-paced env

Cash handling

Multitasking

Attention to detail

Team player

Punctuality

Active listening

Problem solving

Education

High school diploma or equivalent

Job description

Domino's Pizza in Peoria, IL is seeking a Customer Service Representative to be the welcoming face of the team at 425 N. Western Ave. You will take orders, handle cash/credit transactions, and prepare pizzas to Domino's standards.

You’ll resolve inquiries and complaints with empathy, collaborate with teammates during busy periods, and maintain a clean, safe work environment. The role requires strong communication, multitasking, and reliability, with flexibility for varying shifts, including