Customer Care Specialist

Domino's Pizza; Effingham (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

Domino's Pizza in Effingham, United States is seeking a friendly Customer Service Representative to be the voice of the brand. You will handle inquiries, resolve issues, and support orders and returns with a customer-first mindset.

Ideal candidates will excel in clear communication, active listening, and teamwork, while maintaining accurate records and meeting established performance metrics in a fast-paced environment.

Qualifications

• Proven experience in a customer service or customer-facing role.
• Excellent verbal and written communication skills.
• Strong active listening and empathy skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency with computer systems and CRM software.

Responsibilities

• Answer customer inquiries via phone, email, and chat in a timely and professional manner.
• Listen actively to customer concerns and provide appropriate solutions or elevate issues when necessary.
• Maintain detailed and accurate records of customer interactions and transactions.
• Process customer requests, orders, and returns with accuracy and efficiency.
• Troubleshoot common customer issues and provide clear explanations and guidance.
• Follow company policies and procedures while maintaining a customer-first approach.
• Collaborate with team members and other departments to resolve complex customer issues.
• Identify opportunities to improve customer satisfaction and provide feedback to management.
• Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction scores.
• Maintain professionalism and composure when handling difficult or frustrated customers.

Skills

Clear communication

Active listening

Multitasking

Patience

CRM proficiency

Phone etiquette

Teamwork

Detail-oriented

Tools

CRM software

Job description

Domino's Pizza in Effingham, United States is seeking a friendly Customer Service Representative to be the voice of the brand. You will handle inquiries, resolve issues, and support orders and returns with a customer-first mindset.

Ideal candidates will excel in clear communication, active listening, and teamwork, while maintaining accurate records and meeting established performance metrics in a fast-paced environment.