Customer Support Specialist - Delight & Resolve

Lakdi The Furniture Co; Jeffersonville (IN); Presencial; INR 335.000 - 446.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Cell phone reimbursement

Descripción de la vacante

Lakdi.com is seeking a Customer Support Executive to manage queries across phone, WhatsApp, email and other channels. The role focuses on delivering accurate product information, resolving complaints, and ensuring a smooth buying journey for customers in Delhi.

The candidate should demonstrate excellent communication, problem solving, and the ability to coordinate with Sales, Operations, Delivery and Installation teams.

Formación

• Graduate in any discipline preferred.
• 2–5 years of experience in Customer Support, Customer Service, Telecalling, Client Relationship, or related roles.
• Excellent verbal and written communication skills.

Responsabilidades

• Handle incoming customer calls, WhatsApp messages, emails, and online inquiries.
• Understand customer requirements and provide accurate information about products, prices, orders, delivery, and services.
• Resolve customer complaints and issues professionally and within defined timelines.
• Coordinate with Sales, Operations, Production, Delivery, and Installation teams for customer requirements.
• Follow up with customers regarding orders, deliveries, installations, and after-sales service.
• Maintain proper records of customer interactions, complaints, and resolutions in CRM/software.
• Escalate complex customer issues to the appropriate department or senior management.
• Ensure timely follow-up and closure of customer complaints.
• Maintain a high level of customer satisfaction and professional communication.
• Collect customer feedback and identify recurring issues for improvement.
• Support the sales team by handling customer inquiries and helping convert genuine leads.
• Maintain daily/weekly reports related to customer calls, queries, complaints, and resolutions.
• Handle customer queries and complaints.
• Respond to customers through calls, WhatsApp, emails, and other channels.
• Register, track, and resolve customer complaints.
• Provide customers with order, delivery, and installation updates.
• Provide accurate information about products and services.

Conocimientos

Verbal communication

Hindi & English

Customer handling

Follow-up

CRM basics

MS Excel & Office

Multitasking

Professionalism

Working under pressure

Industry experience

Educación

Graduate in any discipline

Herramientas

CRM software

Descripción del empleo

Lakdi.com is seeking a Customer Support Executive to manage queries across phone, WhatsApp, email and other channels. The role focuses on delivering accurate product information, resolving complaints, and ensuring a smooth buying journey for customers in Delhi.

The candidate should demonstrate excellent communication, problem solving, and the ability to coordinate with Sales, Operations, Delivery and Installation teams.