Customer Delight Specialist (Email, Chat & Voice)

Comunidade Metodista; United States; On-site; USD 36,000 - 60,000; Full time

Job summary

White Force Outsourcing Pvt Ltd. India is seeking a Customer Delight Associate to join their customer support team in Pune. You will handle email, chat, and voice interactions, addressing queries with empathy and delivering a seamless experience.

The role emphasizes proactive problem solving, strong communication, and a customer-first mindset, with rotating shifts including weekends to support global clients.

Qualifications

• Customer-first approach to ensure satisfaction
• Clear, articulate written and verbal communication
• Proactive problem-solving to resolve issues
• Ability to manage resolution processes efficiently
• Willingness to work in rotational shifts, including weekends

Responsibilities

• Respond to customer queries via email, chat, and phone with empathy and professionalism
• Proactively address and resolve customer concerns by identifying root causes
• Create positive experiences by understanding needs and offering personalized assistance
• Meet key customer support metrics like response time and satisfaction scores
• Engage with customers in real time to provide immediate assistance
• Provide personalized communication and contribute to team performance

Skills

Customer First Approach

Strong Communication Skills

Problem-Solving Mindset

Analytical Skills

Adaptability

Education

Any Graduate

MBA

Tools

Email & Voice processing

Job description

White Force Outsourcing Pvt Ltd. India is seeking a Customer Delight Associate to join their customer support team in Pune. You will handle email, chat, and voice interactions, addressing queries with empathy and delivering a seamless experience.

The role emphasizes proactive problem solving, strong communication, and a customer-first mindset, with rotating shifts including weekends to support global clients.