Customer Support Executive

Mandarhitech; New York (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

Mandarhitech in New York is seeking a Customer Support Executive to be the voice of our clients. You will handle customer inquiries across multiple channels and provide solutions to complex problems, ensuring that every interaction leaves a positive impression.

The ideal candidate loves helping others, has excellent communication skills, and thrives in a fast-paced environment. You will also maintain detailed records of customer interactions and provide product information and recommendations.

Qualifications

• Excellent communication skills and a passion for helping customers.
• Ability to work in a fast-paced environment.
• Strong problem-solving skills.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer issues efficiently and professionally.
• Maintain detailed records of customer interactions.
• Provide product information and recommendations.
• Escalate complex issues to senior team members.

Job description

As a Customer Support Executive at Mandarhitech, you'll be the voice of our clients. You'll handle customer inquiries across multiple channels, provide solutions to complex problems, and ensure every interaction leaves a positive impression. This role is perfect for someone who loves helping others and thrives in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat
• Resolve customer issues efficiently and professionally
• Maintain detailed records of customer interactions
• Provide product information and recommendations
• Escalate complex issues to senior team members