Customer Support Specialist - Decatur, IL

Illinois Ag; Decatur (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

ADM Carbohydrate Solutions is hiring a Customer Support Specialist in Decatur, IL. You will serve as the first line of contact for customers, handling orders and inquiries with a focus on reliability and positive relationships.

The role requires collaboration with Sales, Merchandisers, and Operations to ensure accurate documentation and on-time delivery. The ideal candidate will possess a Bachelor’s degree or equivalent customer support experience, strong communication, and the ability to learn

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• Experience in customer support or service roles preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Create excellent relationships with customers and respond to their needs.
• Obtain working knowledge of ADM products.
• Learn ADM systems used in order processing and customer management.
• Process customer orders, inquiries, and/or complaints within 24-48 hrs.
• Coordinate with Sales, Operations and other teams to ensure on-time delivery and accurate documentation.
• Maintain electronic customer files with contact details and special instructions.
• Log case details in ADM systems for transparency and follow-up.
• Assist with accounts receivable efforts as needed.
• Review reports for delivery and invoicing accuracy.
• Prepare general business correspondence.
• Coordinate other functions as needed.

Skills

Service orientation

Written & verbal

Team collaboration

Customer-centric approach

MS Excel

MS Word

MS Outlook

Keyboarding

Internal systems

Decision making

Multitasking

Adaptability

Attention to detail

Education

Bachelor's degree

Customer support experience

Tools

Contract system

Order system

Inventory system

Accounts receivable system

Job description

### Job Details#### Job Title:Customer Support Specialist - Decatur, IL#### Location:,, ,#### Company:#### Industry Sector:#### Industry Type:#### Career Type:#### Job Type:Full Time#### Minimum Years Experience Required:N/A#### Salary:### Get Job Alerts**Career Type:** Customer Support**Country:** USAI agree to receive alerts from and to the .Your alert was created successfully.x## General Alert Saved* The listings below are jobs matching the criteria you've selected for your General Alert on.Criteria selected was:* General alert saved for .* General alert notifications will be sent weekly on Monday.* Please note that you can only have one general alert active at any given time. Creating a new general alert will override an existing general alert.* Visit the to manage your alerts# Customer Support Specialist - Decatur, IL| Number of Years Experience: | Minimum Education Completed: | || Education Major / Discipline Category: | Most Recent / Current Occupation: | |**Job Description****Customer Support Representative - Decatur, IL**ADM Carbohydrate SolutionsThis is a full time, nonexempt positionThis successful colleague will be responsible for providing world class customer support for shipments to customers within ADM Carbohydrate Solutions. As the Customer Support Team is often the first line of communication with customers, this individual must ensure they represent ADM well by being customer-focused and committed to driving solutions to ensure reliability. It is important that this candidate also maintain positive relationships with various ADM Departments such as the Sales Team, Business Managers, Merchandisers, Technical Team, Operations Team, Transportation Team, etc. There are career growth opportunities within this group as the Customer Support Team is committed to improving processes and driving efficiencies.**Responsibilities*** Create excellent relationships with customers and be responsive to their needs* Obtain strong working knowledge of ADM products* Obtain strong working knowledge of ADM systems* Process customer orders, inquiries, and/or complaints within 24-48 hrs. of receipt.* Work closely with internal and external colleagues to confirm on time delivery and accurate documentation* Maintain electronic customer files containing customer contact detail, special instructions, pricing information, etc.* Log pertinent case detail within ADM systems to provide transparency to items needing further review* Assist with accounts receivable efforts* Review various reports to confirm delivery, proper invoicing, etc.* Prepare general business correspondence* Coordinate other functions as needed**Skills and Qualifications*** A service-oriented focus on both internal and external customers* Strong written and verbal communication skills* Ability to collaborate in a team-oriented environment* A positive customer centric disposition* Proficiency in Microsoft Excel, Word and Outlook* The ability to learn web-based and other computer applications as needed* Excellent keyboarding skills* Bachelor's degree or previous Customer Support experience is preferred* Experience using internal systems (i.e. - contract, order, inventory and accounts receivable computer systems) is preferred* Decision-making abilities* Multitasking* The ability to adapt to adapt to a constantly changing environment* Attention to detail* Physical requirements include: sitting for prolonged periods of time, operating a keyboard, standing, filing, bending, kneeling and effectively working on the telephone.ADM requires the successful completion of a background check.REF:113750BR**#IncludingYou**Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments - environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.We welcome everyone to apply. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by lawTo apply please click on APPLY TO THIS POSITIONJob Post Date: 09/28/26Here are some other jobs you may be interested in applying for.| | || - | - || Archer Daniels Midland Company (ADM) Decatur, Illinois | Archer Daniels Midland Company (ADM) Effingham, Illinois || Archer Daniels Midland Company (ADM) Chicago, Illinois | |2 people are interested in this job.