Customer Service Representative

Trulite Glass and Aluminum Solutions; Aurora (CO); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Benefits starting DAY ONE

401k employer match

Health, dental, vision & life ins.

HSA contributions

Job summary

Trulite Glass and Aluminum Solutions is seeking a Customer Service Representative to provide timely support by phone, fax, or email, verify order details, and process changes in our CRM/Axapta system. You will help ensure customer satisfaction and identify potential sales opportunities through team-driven market planning and collaboration with project managers and account managers.

The role requires prior office experience, strong communication, and accurate data handling.

Qualifications

• Associates degree with 0--2-year related glass and aluminum work experience highly preferred.
• Proven prior professional office setting experience required.
• Experienced user of Microsoft Office suite.
• Ability to calculate discounts, interest, commissions, fractions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra, and geometry.
• Manufacturing background preferred.
• Must be able to multi-task, be organized, efficient, and accurate.
• Must have excellent communication (written and oral), interpersonal, conflict management, and time management skills.
• Listening skills and data collection with attention to detail are essential.

Responsibilities

• Provide customer service support to the organization by telephone, fax, or email by obtaining, analyzing, and verifying the accuracy of order information in a timely manner.
• Initiating and/or implementing corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction are maintained.
• Identifying and contributing with the generation of potential sales leads to the organization.
• Planning and development of specific target markets and groups; the actual service package will be developed as a team program with the project manager, territory account managers, and data entry clerk.
• Answer customer service calls within the first three rings.
• Receive, process, and verify the accuracy of orders from customers utilizing the company’s internal CRM/Axapta mainframe system and customer purchase orders.
• Initiate required action for response to customer service requests for order changes, including maintenance of order/customer information files and communicate changes to the appropriate departments.
• Assist in proofreading entered orders and ensure correct codes are applied prior to final confirmation.
• Collaborate with scheduling/production to ensure orders meet customer expectations.
• Handle or refer complaints of product or service failure to the appropriate department for investigation.
• Conduct follow-up calls within 3 hours to respondents with concerns or questions.
• Prepare price quotations on items not in price book and prepare quotations.
• Work with other branch/regional locations to resolve problems and enhance customer service offerings.
• Answer customer’s technical questions regarding products and services.
• Modify quote status after order placement for visibility and consistency among the sales team.
• Support and participate in continuous improvement program and product training courses.
• Perform other related duties and provide backup support as assigned by management.

Skills

Office experience

Multitasking

Communication skills

Active listening

Math calculations

Algebra & geometry

Education

Associates degree (glass & aluminum experience preferred)

Tools

Microsoft Office

Job description

This role is not open for submissions from outside staffing agencies.

Customer Service Representative

What Brought You Here

• Pay- $18/hour-$22/hour
• Day Shift Hours OT as needed
• Benefits starting DAY ONE!

Who You Are:

A customer service representative that makes it a priority to ensure the customers have the support they need. You have good prior data entry experience.

What You Will Be Doing:

Provide customer service support to the organization by telephone, fax, or email by obtaining, analyzing, and verifying the accuracy of order information in a timely manner. Initiating and/or implementing corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Identifying and contributing with the generation of potential sales leads to the organization. Planning and development of specific target markets and groups and the actual service "package" will be developed as a team program in conjunction with the project manager, territory account managers, and data entry clerk.

• Answer customer service calls within the first three rings.
• Receives, processes, and verifies the accuracy of orders from customers utilizing the company's internal CRM/Axapta mainframe system and customer purchase orders.
• Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate departments.
• Assists in proofreading entered orders and ensures that the correct codes are being applied prior to final confirmation.
• Collaborates with the scheduling/production department to make sure that the requested order(s) meet the customer's expectations.
• Handles or refers complaints of product or service failure to the appropriate department for investigation.
• Conducts follow-up phone calls within 3 hours to respondents who have concerns or questions.
• Prepares price quotations on items not contained in price book and prepares quotations.
• Works with the organization's other branch/regional locations to resolve problems, facilitates solutions and enhance the customer service offerings.
• Answers customer's technical questions regarding products and services.
• Modify quote status once order has been placed to ensure visibility and uniformity amongst sales team.
• Support and participate in the organization's continuous improvement program and product training courses.
• Perform other related duties and provide back-up support to other group members as assigned by management.

Skills You Bring:

• Associates degree with 0--2-year related glass and aluminum work experience highly preferred.
• Proven prior professional office setting experience required.
• Experienced user of Microsoft Office suite.
• Ability to calculate discounts, interest, commissions, factions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra, and geometry.
• Manufacturing background preferred
• Must be able to multi-task, be organized, efficient, and accurate.
• Must have excellent communication (written and oral), interpersonal, conflict management, and time management skills.
• Listening skills and data collection with attention to detail are essential.

Why Trulite:

• Trulite offers the most comprehensive benefit coverage in the industry.
• We give our employees immediate access to health, dental, vision and life insurance benefits, as well as provide short/long-term disability coverage to protect you financially if you should incur a non-occupational illness or accident.
• Stay with us for a year and your 401k employer match is 100% vested and immediately becomes part of your ever improving financial plan.
• This is also true for those who select and contribute to their Health Savings Account.
• We match on both employee and family coverage to help cover out-of-pocket expenses and if unused continues to grow until needed.
• The employer match for your HSA, if you choose to participate, is also vested immediately at 100%, improving your financial health.
• Trulite bears most of the cost of your benefits.
• We structured these benefits because we care not only about your physical well-being but your financial health and welfare too.
• Let us show you why Trulite values you as an employee and how we will help you achieve financial independence.

We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.

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