Customer Support Specialist/Coordinator

TEKsystems; Village of Wappingers Falls (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave

Job summary

TEKsystems in Wappingers Falls, NY is seeking a Customer Success Specialist to be the bridge between customers and internal teams, ensuring excellent service throughout the lifecycle from order placement to delivery and ongoing support. The ideal candidate thrives in a fast-paced environment with a customer-first mindset and strong problem-solving skills.

You will own customer relationships, coordinate orders, and collaborate across Sales, Operations, Logistics, and Finance to keep projects on

Qualifications

• 2+ years in customer success, customer service, account management, sales support, or related roles.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency with Microsoft Office Suite and CRM/ERP systems.
• Ability to manage multiple priorities with attention to detail.
• Strong problem-solving and critical-thinking skills.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts.
• Build and maintain relationships through proactive communication and service.
• Support customers with questions regarding orders, product availability, pricing, warranties, and inquiries.
• Monitor customer activity and identify opportunities to improve satisfaction and engagement.
• Resolve customer concerns quickly while maintaining a positive customer experience.
• Coordinate customer orders from initiation through fulfillment.
• Prepare and manage quotes, sales orders, and order modifications as needed.
• Track order status and communicate updates to customers.
• Partner with customers to ensure projects, deliveries, and service requests stay on schedule.
• Assist with contract renewals, upgrades, and ongoing account maintenance.
• Work closely with Sales, Operations, Logistics, Finance, and Customer Care teams to resolve issues.
• Coordinate resources across departments to ensure timely delivery of products and services.
• Act as an advocate for customers by communicating concerns, priorities, and feedback internally.
• Develop solutions that help customers maximize value and achieve their goals.
• Maintain accurate customer records and documentation within company systems.

Skills

Customer success experience

Communication

Organization

MS Office Suite

CRM/ERP systems

Multitasking

Problem solving

Tools

Salesforce

Microsoft Dynamics

Job description

*Customer Success Specialist*

*About the Opportunity* We are seeking a Customer Success Specialist to serve as a key liaison between customers and internal teams. This individual will play a critical role in ensuring customers receive exceptional service throughout the entire lifecycle, from order placement through delivery and ongoing support. The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced environment where building relationships and solving problems are top priorities. This position offers the opportunity to work closely with customers while collaborating across multiple departments to ensure a seamless experience.

*Key Responsibilities*

*Customer Relationship Management*

• * Serve as the primary point of contact for assigned customer accounts.
• * Build and maintain strong relationships through proactive communication and excellent service.
• * Support customers with questions regarding orders, product availability, pricing, warranties, and account inquiries.
• * Monitor customer activity and identify opportunities to improve satisfaction and long-term engagement.
• * Resolve customer concerns quickly and professionally while maintaining a positive customer experience.

*Order Management & Account Support*

• * Coordinate customer orders from initiation through fulfillment.
• * Prepare and manage quotes, sales orders, and order modifications as needed.
• * Track order status and communicate updates to customers.
• * Partner with customers to ensure projects, deliveries, and service requests stay on schedule.
• * Assist with contract renewals, upgrades, and ongoing account maintenance.

*Cross-Functional Collaboration*

• * Work closely with Sales, Operations, Logistics, Finance, and Customer Care teams to resolve issues and support customer needs.
• * Coordinate resources across departments to ensure timely delivery of products and services.
• * Act as an advocate for customers by communicating concerns, priorities, and feedback internally.
• * Support process improvements that enhance the customer experience.

*Problem Solving & Customer Success*

• * Utilize reporting tools and customer data to identify potential issues and proactively address concerns.
• * Investigate and resolve order delays, shipment issues, billing questions, and service-related requests.
• * Develop solutions that help customers maximize value and achieve their goals.
• * Maintain accurate customer records and documentation within company systems.

*Qualifications*

*Required*

• * 2+ years of experience in customer success, customer service, account management, sales support, or related business support roles.
• * Strong verbal and written communication skills.
• * Excellent organizational and multitasking abilities.
• * Proficiency with Microsoft Office Suite and CRM/ERP systems.
• * Ability to manage multiple priorities while maintaining attention to detail.
• * Strong problem-solving and critical-thinking skills.

*Preferred*

• * Experience supporting business-to-business (B2B) customers.
• * Experience handling orders, quotes, contracts, or account management activities.
• * Background working with cross-functional teams in a fast-paced environment.
• * CRM experience such as Salesforce, Microsoft Dynamics, or similar platforms.

*What We're Looking For*

• * Customer-first mindset
• * Strong relationship-building skills
• * Excellent communication and professionalism
• * Ability to work independently and collaboratively
• * High attention to detail and accuracy
• * Positive attitude with a passion for helping customers succeed

*Job Type & Location*

*Job Type & Location*This is a Contract to Hire position based out of Wappingers Falls, NY.

*Pay and Benefits*

*Pay and Benefits*The pay range for this position is $18.00 - $20.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• * Medical, dental & vision
• * Critical Illness, Accident, and Hospital
• * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• * Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• * Short and long-term disability
• * Health Spending Account (HSA)
• * Transportation benefits
• * Employee Assistance Program
• * Time Off/Leave (PTO, Vacation or Sick Leave)

*Workplace Type*

*Workplace Type*This is a fully onsite position in Wappingers Falls,NY.

*Application Deadline*

*Application Deadline*This position is anticipated to close on Sep 2, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

*San Francisco Fair Chance Ordinance*

*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

*Massachusetts Lie Detector*

*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Use of Artificial Intelligence (AI):*

*Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.