Customer Service Representative

TEKsystems; Kansas City (KS); On-site; USD 55,104,000 - 71,635,000; Part time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

HSA

Paid time off

Job summary

TEKsystems seeks an in-office Customer Service Associate in Kansas City, KS to support residential and commercial clients. You will create accurate service tickets, promote products, and coordinate with Dispatch to meet customer needs.

Strong data entry and ERP record-keeping are essential, with a commitment to KPIs and ongoing process improvement. This contract-to-hire position requires flexibility for overtime and a client-focused mindset.

Qualifications

• Strong customer service experience with residential and commercial clients.
• Proficient data entry with attention to detail and accuracy.
• Experience handling service tickets and follow-up for resolution.
• Proficiency in Microsoft Office and Excel; familiarity with CRM and SAP.
• Ability to adapt to change and support team goals.

Responsibilities

• Schedule and create accurate and complete service tickets for residential and commercial customers.
• Promote products and services, quoting pricing when appropriate.
• Handle customer concerns, provide solutions, and follow up for resolution.
• Conduct outbound calls for customer follow-ups as needed.
• Coordinate with Dispatch to prioritize and fulfill requests.
• Maintain records of customer interactions in the ERP system.
• Meet personal and team KPIs and adhere to policies.
• Work overtime or additional hours as required.
• Other duties as assigned.

Skills

Customer service

data entry

customer support

microsoft office

crm

microsoft excel

sap

Tools

Microsoft Office

CRM

SAP

Microsoft Excel

Job description

Description

This in office position is seeking customer-focused candidates who provides exceptional support to residential and commercial customers, accurately processes service and installation tickets, and collaborates with internal teams to address inquiries and concerns.

Position overview

• Schedule and create accurate and complete service tickets for residential and commercial customers.
• Promote all products and services, quoting accurate pricing when appropriate.
• Handle customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution.
• Conduct outbound calls for customer follow-ups as needed.
• Coordinate with Dispatch teams to prioritize and fulfill customer requests.
• Update and maintain accurate records of customer interactions in the ERP system.
• Meet personal/team critical Key Performance Indicators (KPI's).
• Follow communication procedures, guidelines, and policies.
• Continuously seek opportunities to improve the customer experience and streamline processes.
• Ability to work overtime as required OR ability to work additional hours as required.
• Other duties as assigned.

Skills

Customer service, data entry, customer support, microsoft office, crm, microsoft excel, sap

Top Skills Details

Customer service,data entry,customer support,microsoft office,crm,microsoft excel

Additional Skills & Qualifications

They have built a strong culture there, so want someone that will lift others up and not the other way around. Supporting the team, having a can do attitude, and someone that is adaptable to change is crucial for success.

Experience Level

Entry Level

Job Type & Location

This is a Contract to Hire position based out of Kansas City, KS.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Kansas City,KS.

Application Deadline

This position is anticipated to close on Sep 4, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.