Customer Support Specialist – Care & Solutions

Kedia Corporation; Rock Hill (SC); On-site; USD 30,000 - 50,000; Full time

Job summary

A customer service firm in Rock Hill, SC is seeking a Customer Service Representative to engage with customers and resolve inquiries. Responsibilities include managing customer interactions, handling complaints, and ensuring service satisfaction. The ideal candidate will possess strong communication skills and a service-oriented mentality. This position offers a dynamic work environment where innovation and efficiency are prioritized.

Responsibilities

• Confer with customers by telephone or in person to provide information about products or services.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Determine charges for services requested, collect deposits or payments.
• Refer unresolved customer grievances to designated departments for further investigation.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Oral Comprehension

Oral Expression

Speech Clarity

Speech Recognition

Written Expression

Near Vision

Problem Sensitivity

Written Comprehension

Deductive Reasoning

Inductive Reasoning

Tools

Autodialers

Contact center software

CRM software

Electronic mail software

Spreadsheet software

Job description

A customer service firm in Rock Hill, SC is seeking a Customer Service Representative to engage with customers and resolve inquiries. Responsibilities include managing customer interactions, handling complaints, and ensuring service satisfaction. The ideal candidate will possess strong communication skills and a service-oriented mentality. This position offers a dynamic work environment where innovation and efficiency are prioritized.