Client Experience Specialist

Kedia Corporation; Sumter (SC); On-site; USD 30,000 - 40,000; Part time

Job summary

A customer service-focused company is seeking a Customer Service Representative in Sumter, SC. This role involves engaging with customers by phone and in person, resolving inquiries, and providing information about products and services. An ideal candidate will possess strong communication and problem-solving skills, proficiency in customer relationship management systems, and a commitment to delivering exceptional service. Join us in a dynamic and fast-paced environment where innovation thrives.

Qualifications

• Strong customer service skills and ability to resolve complaints effectively.
• Ability to communicate clearly both in writing and verbally.
• Proficient in using contact center technology and CRM systems.

Responsibilities

• Provide information to customers regarding products and services.
• Handle customer inquiries and resolve issues via phone or in person.
• Keep records of customer interactions and transactions.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Autodialers

Contact center software

CRM software

Microsoft Excel

Job description

A customer service-focused company is seeking a Customer Service Representative in Sumter, SC. This role involves engaging with customers by phone and in person, resolving inquiries, and providing information about products and services. An ideal candidate will possess strong communication and problem-solving skills, proficiency in customer relationship management systems, and a commitment to delivering exceptional service. Join us in a dynamic and fast-paced environment where innovation thrives.