Customer Support & Billing Specialist

Kedia Corporation; Charleston (SC); On-site; USD 30,000 - 45,000; Full time

Job summary

A customer service company in Charleston, SC is seeking a Customer Service Representative to ensure exceptional experiences for clients. Responsibilities include handling inquiries, resolving complaints, and maintaining customer records. The ideal candidate will possess strong communication and problem-solving skills, and experience with automated systems and CRM software. This role offers a fast-paced environment conducive to personal growth and empowerment.

Qualifications

• Strong communication skills for customer interaction.
• Experience with contact center and CRM software.
• Ability to resolve customer complaints effectively.

Responsibilities

• Provide information about products or services.
• Handle customer inquiries and maintain records.
• Resolve billing and service complaints.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Autodialers

Automated attendant systems

Automatic call distributor ACD

Scanners

Standalone telephone caller identification

Contact center software

CRM software

Electronic mail software

Network conferencing software

Spreadsheet software

Job description

A customer service company in Charleston, SC is seeking a Customer Service Representative to ensure exceptional experiences for clients. Responsibilities include handling inquiries, resolving complaints, and maintaining customer records. The ideal candidate will possess strong communication and problem-solving skills, and experience with automated systems and CRM software. This role offers a fast-paced environment conducive to personal growth and empowerment.