Customer Support Specialist: Call Center & Live Chat

LHH; Alpharetta (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

LHH is seeking an experienced Customer Service Representative to join a fast-paced, customer-focused team in Alpharetta, GA. You’ll support customers, suppliers, and internal teams by answering questions, processing orders, providing updates, and resolving issues.

You’ll handle approximately 30 calls per day, along with online chat inquiries and maintain accurate records in Salesforce. A 2+ year background in customer service and strong communication skills are required.

Qualifications

• 2+ years of customer service experience.
• High school diploma or equivalent.
• Call center experience preferred.
• Strong computer skills, including Microsoft Excel and Word.
• Ability to type at least 40 WPM with accuracy.
• Excellent written and verbal communication skills.
• Strong attention to detail and problem-solving abilities.
• Comfortable learning new systems and working in a technical environment.

Responsibilities

• Provide professional customer support by phone and live chat.
• Process orders and provide timely order status updates.
• Document customer interactions, issues, and resolutions in Salesforce.
• Complete accurate manual order entry and maintain transaction records.
• Follow up with customers to ensure questions and concerns are resolved.
• Partner with internal departments to address customer needs.
• Maintain confidentiality and follow HIPAA, SOX, quality, and regulatory requirements.
• Support additional projects as needed.

Skills

Customer service

Communication skills

Typing 40 WPM

Problem solving

Excel

Word

Education

High school diploma or equivalent

Tools

Salesforce

Job description

LHH is seeking an experienced Customer Service Representative to join a fast-paced, customer-focused team in Alpharetta, GA. You’ll support customers, suppliers, and internal teams by answering questions, processing orders, providing updates, and resolving issues.

You’ll handle approximately 30 calls per day, along with online chat inquiries and maintain accurate records in Salesforce. A 2+ year background in customer service and strong communication skills are required.