Remote Customer Support Specialist (AI Tools)

Slips; United States; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Distributed working allowance

Paid time off

Parental leave & support

Flexible working arrangement

Employee referral program

Job summary

Startslips is seeking a Customer Support Specialist to assist users daily, resolve issues quickly, and help make the Slips experience smoother. You’ll work across Intercom, email, and social channels, applying AI-assisted tools to speed responses.

This entry-level role is ideal for someone who values clear communication, stays organized under pressure, and wants to grow into CX, operations, or product roles at a fast-growing fintech.

Qualifications

• 0–2 years of experience in customer support, service, or a related role.
• Strong written communication skills and attention to detail.
• Comfort learning new tools and workflows quickly.
• Ability to stay organized and calm in a fast-paced environment.
• Willingness to learn and take feedback.
• Interest in consumer apps, fintech, or technology.

Responsibilities

• Respond to user questions and issues via Intercom and email.
• Help users with account access, payments, betting activity, and general product questions.
• Use AI-assisted tools to provide accurate, timely responses at scale.
• Support inbound messages from social platforms when needed.
• Monitor and respond to App Store reviews and user feedback.
• Escalate bugs, edge cases, and technical issues to internal teams.
• Follow support workflows and help keep documentation up to date.
• Represent Slips with a friendly, clear, and professional tone.

Skills

Customer support

Written communication

Attention to detail

Learning new tools

Organization

Interest in fintech

Tools

Intercom

AI tools

Job description

Startslips is seeking a Customer Support Specialist to assist users daily, resolve issues quickly, and help make the Slips experience smoother. You’ll work across Intercom, email, and social channels, applying AI-assisted tools to speed responses.

This entry-level role is ideal for someone who values clear communication, stays organized under pressure, and wants to grow into CX, operations, or product roles at a fast-growing fintech.