Customer Support Specialist — Legendary Service & Growth

Uline; Riverside (CA); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Complete health insurance coverage

401(k) with 6% employer match

Paid holidays and generous PTO

Tuition Assistance Program

Job summary

Uline is seeking a Customer Support Specialist in California to build strong customer relationships and deliver legendary service. You will handle orders, provide product recommendations, and assist via phone, email and chat.

Join a family-owned company with top-notch training and tools, offering growth, competitive pay, and comprehensive benefits. Full-time, on-site role with shift from 1:30 PM to 10 PM, four weekdays and one weekend day.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but training is provided.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Customer service

Communication

Problem solving

Listening

Education

High school diploma

Bachelor's degree preferred

Job description

Uline is seeking a Customer Support Specialist in California to build strong customer relationships and deliver legendary service. You will handle orders, provide product recommendations, and assist via phone, email and chat.

Join a family-owned company with top-notch training and tools, offering growth, competitive pay, and comprehensive benefits. Full-time, on-site role with shift from 1:30 PM to 10 PM, four weekdays and one weekend day.