Customer Support Specialist (24/7) with Equity & Benefits

Ruby; Edinburg (TX); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Perfect Attendance Bonus

Employee Stock Ownership Plan

401k with Matching Contributions

Medical, Dental, and Vision Insurance

2 Weeks Paid Vacation in Year 1

Life Insurance Policy

Legal Assistance

Job summary

Ruby’s Edinburg, TX location is hiring a Full-Time Call Center Agent to deliver friendly, professional support by answering calls, scheduling appointments, and assisting callers. This in-office role requires weekend work and holiday availability due to 24/7 operations.

You’ll handle calls and chats, maintain accuracy in written communications, multitask across two monitors, and adhere to service standards. Benefits include health coverage, 401k with matching, and vacation.

Qualifications

• Typing speed of at least 40 WPM and ability to use multiple software platforms.
• A warm, professional demeanor with the ability to remain composed and empathetic, even during challenging interactions.
• A proven track record of self-motivation and reliable attendance.

Responsibilities

• Handle incoming calls and web chats as a warm extension of our customers’ business.
• Ensure accuracy and attention to detail in written communications.
• Multitask across two monitors in a fast-paced environment.
• Follow service quality standards and maintain schedule adherence to support the team and callers.

Skills

Typing 40 WPM

Empathetic demeanor

Reliable attendance

Tools

Office 365

Job description

Ruby’s Edinburg, TX location is hiring a Full-Time Call Center Agent to deliver friendly, professional support by answering calls, scheduling appointments, and assisting callers. This in-office role requires weekend work and holiday availability due to 24/7 operations.

You’ll handle calls and chats, maintain accuracy in written communications, multitask across two monitors, and adhere to service standards. Benefits include health coverage, 401k with matching, and vacation.