Bilingual Call Center Agent — In-Office, Paid Training

Answerone; Edinburg (TX); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

ESOP

Health insurance

401(k) with employer match

Life Insurance

Paid Time Off

Job summary

Map Communications in Edinburg, TX is hiring a Full-Time Call Center Agent to handle high-volume inbound calls with empathy and clarity. Training is provided from day one, and there is emphasis on accuracy, courtesy, and bilingual service in English and Spanish.

The role requires weekend day work and occasional holidays, with a base pay of $16/hour and a premium rate of $18.50/hour for flawless attendance and shift adherence. Benefits include ESOP, health coverage, and retirement options.

Qualifications

• Clear, upbeat phone demeanor and professional communication.
• Strong written and verbal English skills.
• Basic proficiency with Windows-based computer systems.
• Typing speed of at least 35 WPM.
• Dependable attendance and commitment to quality work.
• Willingness to work one weekend day and holidays.

Responsibilities

• Deliver friendly, professional customer service on high-volume calls.
• Accurately collect, verify, and route message details to clients.
• Enter caller data with high accuracy into the system.
• Meet core metrics including adherence and QA standards.
• Assist clients in English and Spanish, providing translation when needed.

Skills

Phone etiquette

Bilingual English/Spanish

Typing 35 WPM

Windows proficiency

Excellent attendance

Tools

Windows OS

Job description

Map Communications in Edinburg, TX is hiring a Full-Time Call Center Agent to handle high-volume inbound calls with empathy and clarity. Training is provided from day one, and there is emphasis on accuracy, courtesy, and bilingual service in English and Spanish.

The role requires weekend day work and occasional holidays, with a base pay of $16/hour and a premium rate of $18.50/hour for flawless attendance and shift adherence. Benefits include ESOP, health coverage, and retirement options.