Guest Care & Appointment Sales Specialist

Yoder Ford Inc; Edinburg (TX); On-site; USD 28,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

401(K) Plan

Paid Vacation

Sick leave

Paid Holidays

Employee discounts

Job summary

A leading automobile dealership in Edinburg is seeking a Guest Service Representative to provide exceptional service and support. The role involves answering calls, engaging with guests, scheduling appointments, and maintaining guest relationships. Ideal candidates will have excellent communication skills, the ability to thrive in a fast-paced setting, and a professional appearance. Competitive benefits include health insurance, 401K with company match, and paid vacation. This is a full-time position with a 5-day workweek.

Responsibilities

• Answer incoming calls promptly and professionally.
• Engage with guests in a friendly and personalized manner.
• Utilize the CRM system to document guest interactions accurately.
• Schedule and coordinate appointments for sales departments.
• Proactively make outbound calls to guests.
• Assist with online chats and email inquiries.
• Collaborate with departments to resolve guests' concerns.
• Stay updated on product knowledge and dealership promotions.
• Build and maintain strong guest relationships.

Skills

Excellent communication capability

Ability to set and achieve targeted goals

Professional appearance

Ability to thrive in a fast-paced environment

Job description

A leading automobile dealership in Edinburg is seeking a Guest Service Representative to provide exceptional service and support. The role involves answering calls, engaging with guests, scheduling appointments, and maintaining guest relationships. Ideal candidates will have excellent communication skills, the ability to thrive in a fast-paced setting, and a professional appearance. Competitive benefits include health insurance, 401K with company match, and paid vacation. This is a full-time position with a 5-day workweek.