Customer Experience & Order Specialist

Knight's Site Services, Inc.; Bakersfield (CA); On-site; USD 30,307 - 34,440; Full time

Job summary

Knight's Site Services, Inc. is looking for a full-time Customer Service Representative to assist customers with their orders and account inquiries. The role involves handling incoming calls and emails, providing support for services, and coordinating with the sales team.

The ideal candidate should have a high school diploma, be detail-oriented, reliable, and possess strong customer service skills. A knowledge of Microsoft products is required, and experience with Tower/AMCS is preferred but not mandatory.

Qualifications

• Detail oriented with a focus on quality customer service.
• Reliable and trustworthy, able to handle multiple tasks.
• Experienced in handling a high volume of phone calls.

Responsibilities

• Assist customers with inquiries related to services and orders.
• Coordinate with team members for proper coverage.
• Input and validate all work orders and service tickets.
• Work with all departments to meet customer needs.
• Follow-up on quotes and ensure timely delivery of materials.

Skills

Detail oriented

Reliability and trustworthiness

Ability to handle high volume of phone calls

Focus on quality customer service

Knowledge of Microsoft products

Team Player

Ability to multi-task

Education

High School diploma/GED or equivalent experience

Tools

Microsoft Excel

Microsoft Word

Job description

Knight's Site Services, Inc. is looking for a full-time Customer Service Representative to assist customers with their orders and account inquiries. The role involves handling incoming calls and emails, providing support for services, and coordinating with the sales team.

The ideal candidate should have a high school diploma, be detail-oriented, reliable, and possess strong customer service skills. A knowledge of Microsoft products is required, and experience with Tower/AMCS is preferred but not mandatory.