Customer Support Specialist

Brightree; Peachtree Corners (GA); Remote; Full time

Job summary

Join a leading company in cloud-based patient management software as a Customer Support Specialist. This full-time role focuses on delivering exceptional service to customers by resolving their technical and non-technical inquiries. The ideal candidate has a strong technical aptitude, experience in software support, and a passion for helping others. Enjoy a supportive culture with comprehensive benefits and flexible work arrangements.

Benefits

Comprehensive benefits

Flexible work arrangements

Culture that supports growth and diversity

Qualifications

• Experience providing software support to external customers.
• Ability to resolve issues promptly.
• Experience with Brightree software preferred.

Responsibilities

• Answer questions regarding the Brightree application and its services.
• Diagnose and resolve customer questions via phone or electronic communication.
• Document inbound support requests accurately.

Skills

Technical aptitude

Troubleshooting skills

Quick learner

Self-motivated

Collaborative environment

Education

Bachelor’s degree in a relevant field

Tools

Microsoft Office

Salesforce

Job description

Join to apply for the Customer Support Specialist role at Brightree.

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Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD).

When you work at Brightree, it’s more than just a job. You’ll be part of a team that’s driving innovation and leading the way in cloud-based patient management software.

The technology allows us to provide the tools for better outcomes but at our heart, we’re really about people. We strive to positively impact our customers’ businesses and the lives of patients every single day.

Job purpose: The Customer Support Representative is responsible for identifying the customer issue and providing a solution to resolve the case. The primary objective is to deliver consultative responses to technical and non-technical questions raised by customers, maintaining high customer satisfaction.

Key Responsibilities:

• Answer questions regarding the Brightree application and its services effectively and friendly.
• Diagnose and resolve customer questions or problems via phone or electronic communication, including system configuration, setup, and product functionality.
• Troubleshoot and resolve issues that may not have standard documented solutions.
• Document inbound support requests accurately, noting customer problems and issues.
• Work closely with customers to ensure solutions meet their needs.
• Stay updated on current technology, products, and new offerings.
• Identify release issues and escalate cases as needed with senior CSRs/mentors.
• Ensure all cases are documented according to SOPs.

Skills and Qualifications:

• Experience providing software support to external customers.
• Technical aptitude and troubleshooting skills with a systematic approach.
• Ability to resolve issues promptly.
• Experience working remotely.
• Quick learner, self-motivated, and dedicated.
• Ability to work in a fast-paced, collaborative environment with minimal supervision.
• Experience with Brightree software preferred.
• Healthcare industry experience preferred.
• Bachelor’s degree in a relevant field or equivalent experience.
• Proficiency in Microsoft Office; Salesforce experience a plus.

We offer comprehensive benefits, flexible work arrangements, and a culture that supports growth and diversity. The position is full-time, with a pay range of $26.08 to $40.29 per hour, depending on location and experience. We respond to all applicants and look forward to your application.