Client Support Administrator - Remote

Friedman Vartolo LLP; City of Rochester (NY); Remote; Full time

Job summary

A leading law firm in New York is seeking a Client Support Administrator to manage client communications and escalations. The role involves ensuring timely case management, improving client relationships, and producing detailed reports. Ideal candidates should have extensive experience in the default services industry and be tech-savvy. This position offers a competitive hourly wage and a comprehensive benefits package.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Gym/Fitness Reimbursement

Qualifications

• 5+ years of experience in the default services industry.
• 2+ years of experience with BFKS, Tempo, and other client portals.

Responsibilities

• Ensure accurate completion of workload steps daily.
• Manage internal and client milestones and timelines for cases.
• Serve as the single point of contact for firm clients.

Skills

Tech-savvy

Excellent written communication

Excellent verbal communication

Tools

BFKS

Tempo

Job description

Join to apply for the Client Support Administrator - Remote role at Friedman Vartolo LLP

1 week ago Be among the first 25 applicants

Join to apply for the Client Support Administrator - Remote role at Friedman Vartolo LLP

The Company

Friedman Vartolo LLP is a rapidly growing New York-based real estate and default services law firm with 250+ employees across six states. The firm prides itself on its innovative approach to business and problem solving, offering a fast-paced, startup vibe.

The Position

We are looking for an experienced Client Support Administrator to join our team. This individual will handle client communications and escalations, acting as an extension of the firm to relay critical information and timeline data directly to clients.

Responsibilities

1. Ensure accurate completion of BFKS and Tempo workload steps daily.
2. Manage firm to expected internal and client milestones and timelines for cases.
3. Serve as the single point of contact for firm clients.
4. Maintain and improve client relationships to drive referral growth.
5. Escalate pressing timeline issues where appropriate.
6. Produce case-level reports for client review.

Requirements

1. Minimum of 5+ years of experience in the default services industry.
2. Minimum of 2+ years of experience with BFKS, Tempo, and other client portals.
3. Tech-savvy and willing to ask questions and get hands dirty.
4. Team player eager to be part of something great.
5. Excellent written and verbal communication skills.

Compensation and Benefits

We offer a competitive salary commensurate with experience, along with benefits including medical, dental, vision, flexible spending, 401(k), and gym/fitness reimbursement.

ADA Compliance

We provide reasonable accommodations for qualified applicants with disabilities upon request. Contact [e-mail] for assistance.

Location

Remote

Salary: $19.23 per hour