Customer Support Specialist - Hybrid - Part-time

Provident Bank; Woodbridge Township (NJ); On-site; USD 60,000 - 80,000; Part time

Job summary

Provident Bank is seeking a part-time Customer Support Specialist to handle inbound customer calls and provide exceptional service. The role involves addressing inquiries, troubleshooting issues, and maintaining knowledge of bank products. Ideal candidates will have strong communication skills and a high school diploma or GED. Flexibility in working hours is essential.

Qualifications

• 0-2 years related experience or equivalent education.
• Ability to work independently and as part of a team.
• Flexible schedule aligned with contact center hours.

Responsibilities

• Respond to customer inquiries regarding banking services.
• Assist clients with accurate information about products.
• Meet or exceed service metrics such as call quality scores.

Skills

Critical thinking

Problem-solving

Effective communication

Adaptability

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Customer Support Specialist - Hybrid - Part-time

Join to apply for the Customer Support Specialist - Hybrid - Part-time role at Provident Bank.

Overview

Provident Bank, a highly regarded multi-billion-dollar financial institution with branches in New Jersey, Eastern Pennsylvania, and New York, is seeking a Customer Support Specialist. Our bank emphasizes community, employee, and customer satisfaction, and is committed to diversity and inclusion.

Position Summary

The Customer Support Specialist handles inbound calls from bank customers, providing exceptional service by addressing inquiries, troubleshooting, and offering solutions. Staying updated on bank policies, products, and trends is essential. Employees are expected to adhere to the Bank’s Code of Ethics, Core Values, and Mission Statement. The role operates under general supervision.

Working Hours

Monday to Friday, 8:00 AM - 7:00 PM; Saturday, 9:00 AM - 2:00 PM. Full availability during these hours is required.

Key Responsibilities

• Respond to customer inquiries regarding ATM and debit card services, transactions, merchant identification, PIN resets, and other banking services.
• Assist clients with banking needs via inbound calls, providing accurate information about products and services.
• Ask probing questions to identify needs, recommend services, and direct calls appropriately.
• Prepare and send customer correspondence, research transactions, and produce documentation upon request.
• Meet or exceed service metrics such as follow-up, schedule adherence, and call quality scores.
• Verify customer identity and implement security measures to minimize risk and fraud.

Minimum Qualifications

• High school diploma or GED.
• 0-2 years related experience or equivalent education.
• Strong critical thinking, problem-solving, and decision-making skills.
• Adaptability and resourcefulness in a fast-changing environment.
• Intermediate proficiency in Microsoft Office and data entry.
• Effective communication skills tailored to the audience.
• Ability to work independently and as part of a team.
• Flexible schedule aligned with contact center hours.

Preferred Qualifications

• Prior banking or call center experience.

Working Conditions

Standard office environment with moderate noise. Some travel to customer locations may be required. Physical activities include prolonged sitting, lifting light weights, and occasional bending.

This description is not exhaustive; additional duties may be assigned. Provident Bank values diversity and is an equal opportunity employer.