Call Center Customer Support Specialist (part-time seasonal)

Jamestown Distributors, Inc.; Rhode Island; Remote; USD 80,000 - 100,000; Part time

Job summary

Join a family-run business as a remote Part-time Customer Support Specialist. You will play a vital role in ensuring customer satisfaction by providing exceptional support and managing customer orders. This position offers a fun, collaborative environment with flexibility and employee discounts.

Benefits

Flexibility: Fully remote position

Weekly pay

Employee product discounts

Weekly Shop Night access

Product training

Free Kayak rentals

Qualifications

• Minimum of 2 years of related experience.
• Effective communication skills, both written and oral.
• Strong ability to manage multiple tasks simultaneously.

Responsibilities

• Provide exceptional customer support.
• Respond to customer questions via phone, chat, and email.
• Document and log issues and performance anomalies.

Skills

Communication

Multitasking

Technical Proficiency

Tools

Google Suite

Epicor Eclipse ERP

Job description

Description

Who We Are:

The TotalBoat brand was established in Bristol, Rhode Island in 2012 as a line of marine-grade products for boaters. It has since grown to include a full range of adhesives and coatings for makers of all kinds! We are looking for creative, innovative people to join our team that are passionate about the future of making!

TotalBoat is a family-run business that is owned and operated by Jamestown Distributors, which has been a leader in the marine and building supplies industry for over 40 years.

Summary:

We’re looking for an enthusiastic, customer-centered candidate to join our Total Support Team (TST) as a remote Part-time Customer Support Specialist (seasonal) and play a pivotal role in bridging the gap between TotalBoat and its awesome customers. You will join a collaborative team of other self-motivated individuals, all of whom provide exceptional service while managing customer orders. This is a fun, energetic atmosphere and an opportunity to work with a well-loved brand.

What You’ll Do:

• Provide exceptional customer support
• Respond to customer questions via inbound phone, chat, and email support tickets
• Ensure customer satisfaction by providing accurate information on order status, product specifications, JD policies, and more
• Offer technical support for TotalBoat products using our extensive Product Support Knowledge Base
• Recommend complementary products that support customers’ goals and provide a seamless sales experience
• Document and log issues and performance anomalies
• Work with other departments to ensure an outstanding customer experience

Requirements

What You’ll Bring:

• Experience: Minimum of 2 years of related experience.
• Communication: Effective communication skills, both written and oral. Capable of cross-functional communication with other departments.
• Multitasking: Strong ability to manage multiple tasks simultaneously.
• Technical Proficiency: Computer skills, with familiarity in Google Suite. Knowledge of Epicor Eclipse ERP or similar software is a plus.
• Industry Knowledge: Bonus if you’re familiar with boat repair, woodworking, making, or DIY.
• Eagerness to learn and improve.
• Must be able to work on Eastern time.

What We Offer:

• Flexibility: This is a fully remote position
• Weekly pay
• A fun, collaborative environment
• Employee product discounts

If you’re local to Bristol, Rhode Island, we also offer:

• Weekly Shop Night with access to a full workshop and product lab
• Product training
• Free Kayak rentals

Learn more about us and our formula for success at totalboat.com/about-us

We live by the Core Values!

Continue to Improve | Listen to the Customer | Have Fun | Make it Simple | Never Say Die!

Jamestown Distributors is an Equal Opportunity Employer committed to diversity in the workplace. Consistent with that goal, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, gender identity or any other category protected by applicable federal, state or local laws.