Customer Support Specialist

Premium Parking; New Orleans (LA); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Tuition Reimbursement

Disability Insurance

Accidental & Critical Illness Coverage

Pet Insurance

Job summary

Premium Parking in New Orleans is seeking Customer Support Specialists to handle high-volume inbound and outbound calls, resolve account issues, and assist with payments. You will provide timely information, maintain a professional demeanor, and contribute to customer satisfaction.

The role requires flexible weekend availability and the ability to work in a fast-paced environment while coordinating with several company departments to ensure quick, accurate service.

Qualifications

• 1+ years’ experience in a customer support role.
• Proficient with Microsoft Office and Windows 10.
• Strong communication and problem-solving skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Flexible with weekend availability.

Responsibilities

• Answer high-volume inbound and outbound calls.
• Troubleshoot customer issues and provide information to resolve problems.
• Assist customers with payments and billing questions.
• Record and share customer feedback with appropriate departments.
• Coordinate with accounting, marketing, business development, and operations as needed.

Skills

Customer service

Phone communication

Problem solving

Microsoft Office

Windows 10

Multitasking

Active listening

Team player

Independent worker

Job description

Customer Support Specialists (Call Center) are responsible for learning and understanding the process of the parking operations to ensure successful and quick service for our clients and customers. They work in a fast-paced environment answering inbound calls and making outbound calls.Customer Support Specialists (Call Center) manage the relationships between customers and Premium Parking by troubleshooting with them, assisting with payments, and providing general knowledge about the locale. In addition, the department ensures reported issues are communicated and addressed by the number of departments in the company, such as accounting, marketing, business development, and operations.What our Customer Support Specialists Do:Responsible for maintaining a professional and positive attitude with clientsManage high volume calls and emails utilizing exceptional customer service practicesPromptly respond to customer questions and provide information to resolve any issues regarding product or service problems and complaintsCollect and record customer feedback and information, and share that with appropriate departments and team membersWhat We Look for in our Customer Support Specialists:Flexible availability, weekends included1+ years’ experience in a customer support roleTechnology enthusiast (Microsoft office and Windows 10)Excellent phone disposition and problem resolution skillsAble to work well independently (self-starter), as a member of a team, and cross-functionally with other departmentsComfortable managing multiple assignments in a fast-paced, sometimes high-pressure environmentActively listens to customers and handle stressful situations with patience and professionalismPerform other related duties as assigned.Must be able to work 2pm-11pm M-Thurs and/or 5pm-2am Fri/Sat, and/or Sunday 1pm-10pmWhat We Offer:Competitive Medical, Dental, Vision, & Life InsurancePaid Time OffTuition ReimbursementDisability Insurance (Short & Long Term)Accidental & Critical Illness CoveragePet Insurance