Customer Care Ambassador

Parkway Corp.; Philadelphia (Philadelphia County); On-site; USD 20,664 - 27,552; Part time

Job summary

Parkway Corp. seeks an experienced Customer Care Ambassador for its Parking-Centric Call Center, based at our home office at 150 N Broad St.

The role supports customers across North America 24/7, resolving issues at Parkway’s automated cashier parking facilities. Duties include answering questions about pricing, coupons, and amenities; adjusting pricing or applying coupons; signing up new and monthly customers; assisting at facility entry/exit; responding to citations; and dispatching help when

Job description

Parkway is seeking an experienced Customer Care Ambassador for its Parking-Centric Customer Care Call Center (located at our home office at 150 N Broad St.) The Call Center’s main responsibility will be to assist customers across North America, 24/7, with customer service issues they encounter while at Parkway’s automated cashier parking facilities.

Customer issues include but are not limited to:

• Assisting customers with questions about pricing, coupons, facility amenities, or the surrounding area
• Adjusting pricing or applying coupons
• Providing account support for monthly customers as well as signing up new monthly customers
• Assisting customers at facility Entry/Exit
• Assisting customers who were issued a citation at Pay & Display facilities
• Dispatch assistance to a location if a customer issue cannot be resolved remotely

In addition to customer service, the Customer Care Center will have remote video access to sites and will be responsible for responding to alarms stemming from video analytics and other smart devices in Parking facilities and responding according to protocols.

Open positions:

• Part-Time (30 hours) - Sat 8:00 AM – 8:00 PM, Sun: 10:00 AM - 4:00 PM, Mon & Fri: 4:00 PM - 10:00 PM

Must have a flexible availability to cover other shifts and the ability to attend initial new hire training Monday through Thursday, 8:30 am - 4:30 pm.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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