Customer Support Specialist

Old Republic International; Juneau (AK); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

Paid time off

Retirement plan

Job summary

Old Republic Title in Juneau, AK is seeking a Customer Support Specialist to assist clients and respond to inquiries about the E-Closing software. You will handle calls, resolve issues, and maintain accurate client data in our service database.

The role requires professionalism, clear communication, and a commitment to privacy. You will stay updated on product knowledge and collaborate with the management team to address changes in policy. This position offers competitive salary and benefits.

Qualifications

• Experience delivering high-quality customer support.
• Strong written and verbal communication skills.
• Ability to troubleshoot product issues.

Responsibilities

• Answer incoming customer calls about product issues and questions.
• Respond to support emails promptly and professionally.
• Update customer records in the service database.
• Troubleshoot and access E-Closing software issues.
• Stay updated on product knowledge and company policies.
• Maintain customer privacy and confidentiality.

Skills

Customer service

Communication

Problem solving

Job description

Customer Support Specialist

The Customer Support Specialist is responsible for assisting clients and responding to their inquiries regarding the use of the E-Closing software.

Essential Functions

• Answers incoming customer calls regarding product problems, service questions and general client concerns
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
• Respond to support request emails in a timely and professional manner.
• Update customer information in the customer service database during and after calls.
• Know how to access and troubleshoot document related issues.
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
• Have a solid understanding of the E-Closing Software.
• Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers.
• Assure customer privacy and confidentiality at all times and in all areas of the job.

Benefits

We offer a competitive salary, and an excellent benefit package including health, life, and disability insurance; paid time off; and retirement plans.

Equal Opportunity Employer

Old Republic Title is an Equal Opportunity Employer.