E-Closing Customer Support Expert

Old Republic International; Juneau (AK); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

Paid time off

Retirement plan

Job summary

Old Republic Title in Juneau, AK is seeking a Customer Support Specialist to assist clients and respond to inquiries about the E-Closing software. You will handle calls, resolve issues, and maintain accurate client data in our service database.

The role requires professionalism, clear communication, and a commitment to privacy. You will stay updated on product knowledge and collaborate with the management team to address changes in policy. This position offers competitive salary and benefits.

Qualifications

• Experience delivering high-quality customer support.
• Strong written and verbal communication skills.
• Ability to troubleshoot product issues.

Responsibilities

• Answer incoming customer calls about product issues and questions.
• Respond to support emails promptly and professionally.
• Update customer records in the service database.
• Troubleshoot and access E-Closing software issues.
• Stay updated on product knowledge and company policies.
• Maintain customer privacy and confidentiality.

Skills

Customer service

Communication

Problem solving

Job description

Old Republic Title in Juneau, AK is seeking a Customer Support Specialist to assist clients and respond to inquiries about the E-Closing software. You will handle calls, resolve issues, and maintain accurate client data in our service database.

The role requires professionalism, clear communication, and a commitment to privacy. You will stay updated on product knowledge and collaborate with the management team to address changes in policy. This position offers competitive salary and benefits.