Customer Support Specialist

Russell Tobin; Columbus (OH); On-site; USD 24,797,000 - 26,174,000; Full time

Benefits offered by this job

Remote training during initial weeks

Hybrid work after 6 months

Healthcare benefits

Job summary

Russell Tobin is recruiting for a Customer Support / Account Representative in Columbus, OH, for a financial-services client. The role starts with remote training, then transitions to on-site 5 days/week in Columbus, with a possible hybrid schedule after six months.

Ideal candidates have strong communication skills and experience in high-volume customer service. Pay rate is $18-$19 per hour on W2, for a 6+ month assignment.

Qualifications

• College degree preferred, or previous contact center/customer service experience.
• Strong verbal and written communication skills.
• Professional and customer-focused approach.
• Comfortable handling a high volume of inbound phone calls.
• Strong computer skills and ability to navigate multiple systems.
• Ability to multitask and work effectively in a fast-paced environment.
• Strong attention to detail and commitment to accuracy.
• Reliable, professional, and team-oriented.

Responsibilities

• Handle incoming customer calls and respond to questions and service requests.
• Assist customers with account-related and general financial service inquiries.
• Provide support for cash management products and online services.
• Research customer questions using internal systems and provide accurate information.
• Resolve customer issues professionally and efficiently.
• Maintain a high level of accuracy while handling multiple tasks.
• Meet department performance, quality, and productivity expectations.
• Work effectively in a fast-paced, team-oriented environment.
• Adapt quickly to changes in procedures, systems, and customer needs.

Skills

Communication (verbal & written)

Customer-focused

Phone support

Multitasking

Attention to detail

Team player

Technical proficiency

Professional demeanor

Education

College degree preferred

Job description

Our client, a financial-services company, is looking to hire a Customer Support Representative in Columbus, OH.

Job Title: Customer Support / Account Representative

Location: Columbus, OH

Pay Rate: $18- $19/hour on W2, depending on experience

Duration: 6+ months

Position Overview

We are seeking a professional and customer-focused Customer Support / Account Representative to join a financial services team in Columbus, OH.

Key Responsibilities

• Handle incoming customer calls and respond to questions and service requests.
• Assist customers with account-related and general financial service inquiries.
• Provide support for cash management products and online services.
• Research customer questions using internal systems and provide accurate information.
• Resolve customer issues professionally and efficiently.
• Maintain a high level of accuracy while handling multiple tasks.
• Meet department performance, quality, and productivity expectations.
• Work effectively in a fast-paced, team-oriented environment.
• Adapt quickly to changes in procedures, systems, and customer needs.

Qualifications

• College degree preferred, or previous contact center/customer service experience.
• Strong verbal and written communication skills.
• Professional and customer-focused approach.
• Comfortable handling a high volume of inbound phone calls.
• Strong computer skills and ability to navigate multiple systems.
• Ability to multitask and work effectively in a fast-paced environment.
• Strong attention to detail and commitment to accuracy.
• Reliable, professional, and team-oriented.

Work Schedule & Training

Initial Training – 4 to 5 Weeks

• Training will be conducted 100% remotely from home.

After Training

• The position will transition to 5 days per week onsite in Columbus, OH.

After 6 Months

• Eligible for a hybrid schedule of 3 days onsite and 2 days remote, based on business requirements.

Why Consider This Opportunity?

• Opportunity to gain experience with a reputable financial institution.
• Develop valuable customer service and financial-services experience.
• Supportive, team-oriented work environment.
• Opportunity for long-term professional growth.
• Hybrid flexibility available after 6 months of service.

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates:

Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.