Customer Service Representative (Recent grads)

Russell Tobin; Columbus (OH); Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Competitive compensation

Career advancement opportunities

Job summary

Russell Tobin is hiring a Sr Customer Support/Account Rep in Columbus, OH. The role starts remote for training, then shifts to in-office five days a week, with a hybrid schedule after six months (3 days in-office, 2 remote). Pay rate is $19–$19.17 per hour.

Bachelor's degree preferred; prior contact center experience is a plus. You will handle inbound calls about service inquiries, cash management products, and online services, delivering world-class client support in a fast-paced financial

Qualifications

• College degree preferred or prior contact center experience.
• Professional, career-driven and committed to delivering world-class service.
• Excellent communication skills and ability to work effectively in a team.
• Ability to multitask and adapt to fast-paced environments.

Responsibilities

• Handling inbound phone calls regarding service inquiries.
• Providing accurate and efficient responses to customers.
• Supporting cash management products, online services, and general finance inquiries.
• Contributing to a fast-paced, team-oriented environment.

Skills

Excellent communication

Multitasking

Teamwork

Education

Bachelor's degree

Job description

Job title: Customer Support/Account Rep - Sr

Location: Columbus OH

Duration: 6months

Pay rate: $19/hr - $19.17/hour

Work Schedule Overview

Remote to Start: Kick off your journey with us from home! All classes and training sessions will be held remotely for 4-5 weeks.

In-Office Experience: Once training is complete, your role will transition to 5 days per week in-office, fostering collaboration, hands‑on experience, and strong team bonds.

Hybrid Work Flexibility: After 6 months of service, enjoy a hybrid schedule that balances in-office and remote work - 3 days in-office and 2 days from home - for greater flexibility and convenience.

Preference Criteria

• We prefer candidates with either a Bachelors Degree.

Position Description

Join our Client as a Customer Support Representative where you'll handle incoming phone calls regarding various service inquiries. You'll respond with accuracy and efficiency, consistently meeting key department performance metrics. Functional support areas include cash management products, online services, and general account or financial‑related inquiries. Successful applicants will be highly professional, career-driven, and committed to delivering world‑class service.

Key Responsibilities

• Addressing incoming phone calls with a high degree of accuracy and efficiency.
• Providing support on cash management products, online services, and general financial inquiries.
• Contributing to a fast‑paced, team‑oriented environment.
• Multi‑tasking and adjusting quickly to changes in a busy financial service center.

Qualifications

• Preference for a College Degree or Previous Contact Center Experience.
• Highly professional, career-driven, and committed to delivering world‑class service.
• Excellent communication skills and ability to work effectively in a team environment.
• Strong aptitude for multitasking and adjusting to fast‑paced environments.

Why Join Us

• Opportunity to work with a reputable financial institution.
• Dynamic and collaborative work environment.
• Competitive compensation package and opportunities for career advancement.
• Be part of a team dedicated to delivering excellence in client service.

ABOUT US

Russell Tobin is a leading minority‑owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority‑owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.

Benefits Disclosure

"Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors."

Equal Employment Opportunity

Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates

Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.