Customer Support Specialist

NotifyMD, Inc.; Chesapeake (VA); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

ESOP

Healthcare

401(k) Match

Life Insurance

PTO

Professional Development

Job summary

NotifyMD, Inc. is hiring an Overnight Customer Support Specialist for our Chesapeake, VA office. You will serve as the voice of our clients, delivering warm, accurate support during overnight hours and coordinating message routing when needed.

The role offers full-time, 40-hour weeks with one weekend day and holidays, comprehensive paid training, and a benefits package. Prior call center experience isn't required—customer care skills and reliability will help you thrive.

Qualifications

• Excellent verbal and written English communication.
• Ability to navigate Windows-based desktop environments and multitask.
• Dependable with punctuality and strong organizational habits.
• Willingness to work 40 hours across four 10-hour shifts including one weekend day and holidays.

Responsibilities

• Handle inbound calls with a warm, empathetic, professional tone.
• Verify details and route messages or urgent dispatch requests to clients.
• Enter caller records and notes into the internal system accurately.
• Meet or exceed performance benchmarks including schedule adherence and QA standards.

Skills

English proficiency

Tech aptitude

Reliability

Flexible schedule

18+ years old

Tools

Windows OS

Job description

Overnight Customer Support Specialist

Location: Chesapeake, VA (In-Office) lPay:$17.50/hr
Shift: Full-Time, Overnight l 40 hrs/week (Requires one weekend day and holidays)

About the Role:

At notifyMD, we believe that exceptional, industry-leading customer service begins from within. It starts by cultivating a workplace culture anchored in genuine support, inclusivity, mutual respect, and compassion. We specialist in delivering seamless, high-quality answering services and tailored call-handling solutions across a diverse spectrum of professional sectors including busy medical practices, property management firms, corporate offices, and legal practices. When our clients need dependable, human-centered communication solutions, they turn to our team because they know every single call will be handled with integrity and care.

We are actively expanding our team and seeking empathetic, dynamic, and collaborative team players to join our in-office team in Chesapeake. Whether you bring years of seasoned customer service experience or are eager to step into the field and launch a vibrant new career path, we welcome your application with open arms! Prior call center experience is not required to thrive here. From your very first day, you will participate in a comprehensive, fully paid training designed to equip you with all the tools, techniques, and confidence required to achieve long-term success.

We are looking for individuals who want far more than just a place to log hours and collect a paycheck. We offer a vibrant, supportive environment where you can build a stable, deeply rewarding career. At notifyMD, your daily efforts are recognized, your voice is heard, and your professional growth is actively supported every step of the way. If you thrive in a fast-paced setting and are passionate about helping others, we would love to welcome you to our growing family!

Key Responsibilities

In this role, you will service as the voice of our clients, handling inbound communication with care, speed, and accuracy. Your daily duties will include:

• Customer Engagement: Handle a steady volume of incoming calls with a warm, empathetic, and professional tone, ensuring every caller feels heard and valued.
• Information and Message Routing: Accurately gather essential details from callers; verify key information, and route messages or urgent dispatch request to the appropriate client contacts.
• Data Management: Input caller's records, details, and notes into our internal call-processing system promptly and precisely.
• Performance Excellence: Consistently meet or exceed key operational benchmarks, including schedule adherence, average call wrap-up time, and Quality Assurance (QA) standards.

What We Are Looking For:

We are looking for candidates who combine strong communication capabilities with high attention to detail and reliable performance. Ideal qualifications include:

• Communication Skills: Exceptional verbal and written English skills, including strong spelling, correct grammar, and an articulate, pleasant phone presence.
• Technical Aptitude: Comfort navigating Windows-based desktop environments, multi-tasking across software applications, and typing at a minimum speed of 35WPM.
• Reliability and Work Ethic: A dependable track record of punctuality, strong organizational habits, and a genuine commitment to delivering quality work.
• Flexible Availability: Ability to commit to a 40-hour workweek consisting of four 10-hour shifts, including one weekend day (Saturday or Sunday) and assigned holidays.
• Candidates must be at least 18 years of age.

Why Join notifyMD?

We invest directly in our employee's long-term financial, physical, and personal well-being. Full-time team members enjoy a robust compensation and benefits package, including:

• Employee Stock Ownership Plan (ESOP): Build equity as you work! As an employee-owner, you share directly in the growth and financial success of our company.
• Comprehensive Healthcare: Comprehensive Medical, Dental, and Vision coverage options tailored to fit your needs.
• Retirement Planning: 401(k) retirement plan with an employer match to helps secure your future.
• Life and Financial Security: Free employer-provided Life Insurance and access to legal assistance resources.
• Work-Life Balance: Generous Paid Time Off (PTO) accrual starting in your first year.
• Paid Professional Development: Comprehensive, paid step-by-step training to build your confidence and skills before you take live calls independently.

notifyMD is an Equal Opportunity Employer.