Customer Service Representative

NotifyMD, Inc.; Chesapeake (VA); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

ESOP

Medical, Dental, Vision

401(k) with company matching

Life Insurance

PTO

Job summary

notifyMD in Chesapeake, VA is hiring a Full-Time Customer Service Representative for an in-office role. The position offers $17.50 per hour with a 40-hour workweek, including one weekend day and holidays. Training is provided from day one to ensure successful onboarding.

We value clear, empathetic communication and a fast-paced, people-first environment. This role supports diverse clients across medical practices and property managers, with opportunities for growth and a stable benefits package.

Qualifications

• Friendly, polished, and articulate phone presentation.
• Excellent verbal and written English communication.
• Basic computer literacy in a Windows environment.
• Minimum typing speed of 35 WPM.
• Strong work ethic, reliable attendance, and commitment to quality service.
• Flexibility to work one weekend day per week and assigned holidays.

Responsibilities

• Provide warm, professional, and empathetic assistance to callers in a high-volume environment.
• Gather, verify, and route caller information accurately to the appropriate clients.
• Enter caller details into our software quickly and with strong attention to detail.
• Consistently hit core performance goals, including schedule adherence, average handling times, and quality assurance standards.

Skills

Phone etiquette

English proficiency

Typing speed

Windows literacy

Attendance reliability

Flexibility

Tools

Windows OS

Job description

Full-Time Customer Service Representative
Company: notifyMD l Location: Chesapeake, VA
(In-Office)
Pay: $17.50/hr
Schedule: 40 hours/week (10-hr shifts), requires working one weekend day and holidays

At notifyMD, we pride ourselves on building a supportive, collaborative, and people-first workplace. We provide exceptional call-handling and customer support services to a diverse portfolio of clients, ranging from medical practices and property managers to professional agencies.

If you're a clear, empathetic communicator who enjoys a fast-paced setting and helping others, we'd love to have you on our team! No previous experience needed as we provide fully paid training starting on day one to set you up for success.

Key Responsibilities:

• Provide warm, professional, and empathetic assistance to callers in a high-volume environment.
• Gather, verify, and route caller information accurately to the appropriate clients.
• Enter caller details into our software quickly and with strong attention to detail.
• Consistently hit core performance goals, including schedule adherence, average handling times, and quality assurance standards.

Qualifications:

• Friendly, polished, and articulate phone presentation.
• Excellent verbal and written English commutation (including proper grammar and spelling).
• Basic computer literacy in a Windows environment.
• Minimum typing speed of 35 WPM.
• Strong work ethic, reliable attendance, and a commitment to quality service.
• Flexibility to work one weekend day per week and assigned holidays.

Perks & Benefits:

• Employee Stock Ownership Plan (ESOP)
• Comprehensive Medical, Dental, and Vision coverage
• 401(k) with company matching
• Life Insurance
• Paid Time Off (PTO)

notifyMDis an Equal Opportunity Employer.