Customer Support Specialist

Talk Fusion Corporate; Brandon (FL); On-site; USD 34,000 - 62,000; Full time

Job summary

An innovative company is seeking a passionate Customer Support Specialist to join their team. This role involves assisting customers with their inquiries and providing valuable support to ensure a seamless experience. The ideal candidate will possess excellent communication skills and a strong problem-solving ability. You'll be a key resource for both Promoters and Customers, helping them navigate the brand's offerings. With a focus on collaboration and customer satisfaction, this position offers the chance to grow within a forward-thinking organization that values its employees and promotes a positive work environment.

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

Paid Vacations

Paid Holidays

Qualifications

• 3+ years of Customer Support experience required.
• Excellent interpersonal and communication skills are essential.

Responsibilities

• Serve as a resource for Promoters and Customers.
• Respond to calls and emails in a professional manner.

Skills

Communication Skills

Problem-Solving

Organizational Skills

Team Collaboration

Customer Support Experience

Education

Associate Degree

Tools

PC/MAC

Job description

2 days ago Be among the first 25 applicants

Talk Fusion (TalkFusion.com) is a people-first, rapidly growing global company that allows businesses and individuals to bring emotion to the inbox with our Cutting-Edge Video Email Product. From Fortune 500 companies to home-based businesses, and everyone in between, Talk Fusion is helping people and organizations in more than 100 countries get noticed and get results.

We are looking for an enthusiastic full-time Customer Support Specialist with outstanding communication skills to assist Talk Fusion Consumers with a variety of administrative needs.

RESPONSIBILITIES

● Serve as a friendly, invaluable resource for Promoters and Customers by answering questions and educating consumers about the Talk Fusion brand

● Quickly respond to calls and emails in a polite, professional manner

● You will be one of our go-to people for any questions about our corporate protocols

● Assist with compliance regulation

QUALIFICATIONS

● Associate Degree recommended

● 3+ years of Customer Support

● PC/MAC experience in a Windows operating environment with strong typing ability

● Excellent interpersonal, verbal and written communication skills

● Be a team player - ability to collaborate with others to accomplish goals

● Demonstrated problem-solving ability

● Excellent organizational skills - be detail-oriented

● Ability to prioritize and handle multiple tasks simultaneously, including a high call volume

● Self-motivated

● Ability to proactively anticipate customer needs and make recommendations to meet those needs.

● Identify and assess departmental/individual training needs and take the necessary steps to keep abreast of products and services, as well as enhancements and upgrades

● Ability to act with a sense of urgency

● Ability to be resilient, positive, and focused

● Must be able to work on-site at our Brandon, FL office

SALARY & BENEFITS

Salary is commensurate with experience

Talk Fusion offers a competitive compensation package that includes a Competitive Salary, Medical Insurance, Vision Insurance, Dental Insurance, Paid Vacations, Paid Holidays, and the ability to grow within the company.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

• Industries

  Advertising Services

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