Administrative & Customer Support Specialist

OnlineJobs.ph; Corozal, Carolina (PR, PR); Remote; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic and family-owned business as an Administrative & Customer Support Specialist, where your contributions will directly impact the success of the team. This role offers a unique opportunity to engage with customers, manage projects, and support daily operations in a collaborative environment. If you are passionate about delivering high-quality service and thrive in a fast-paced setting, this position is perfect for you. With flexible working hours and a supportive team culture, you will find a fulfilling career that values your insights and growth.

Qualifications

• High level of integrity, accuracy, and attention to detail.
• Proficient in English, both verbal and written.

Responsibilities

• Deliver exceptional customer service by addressing inquiries and concerns.
• Assist with scheduling and creating job estimates.

Skills

Organizational Skills

Clear Communication

Customer Focus

Tech Savvy

Time Management

Tools

Microsoft Office 365

Slack

Job description

Administrative & Customer Support Specialist

Join Our Team as an Administrative & Customer Support Specialist!

At Clean Home Power Washing, we believe in creating meaningful connections—not just with our customers, but within our team. As a growing, family-owned business based in Charlotte, North Carolina, we are dedicated to delivering professional, reliable pressure washing services while staying true to our core values: Trust, Hard Work, Gratitude, and Service.

Why You'll Love Working with Us:

• Impactful Work: Your role directly contributes to the success and growth of our company, making a real difference in the lives of our customers.
• Team Spirit: Join a supportive and collaborative team that values your insights and ideas.
• Growth Opportunities: We encourage continuous learning and professional development.

Your Role: As an Administrative & Customer Support Specialist, you will:

• Deliver Exceptional Customer Service: Build relationships by answering phone calls and text messages, following up on unpaid invoices, and addressing customer questions and concerns.
• Support Operations: Assist with creating job estimates, scheduling, and rescheduling appointments.
• Communicate Effectively: Use Slack to communicate internally, ensuring smooth operations and adherence to protocols.
• Manage Projects: Complete daily checklists of creative projects and procedures, including updating KPI scorecard and handling other reporting tasks.
• Engage with Customers: Compose and send emails, post on social media, and respond to online reviews.

What We're Looking For:

• Organizational Skills: High level of integrity, accuracy, and attention to detail.
• Collaborative Spirit: Confidence, composure, and professionalism to build trust and work effectively in a team.
• Creativity: Share your insights and ideas for process improvements.
• Clear Communication: Proficient in English, both verbal and written.
• Customer Focus: Positive attitude and a commitment to delivering high-quality customer service.
• Tech Savvy: Proficient with Microsoft Office 365 and virtual tools.
• Time Management: Ability to balance multiple priorities in a fast-paced environment.

Join Us and Make a Difference! We offer a competitive base pay, which will be determined based on your skills, experience, and availability. If you're passionate about making a positive impact and being part of a dynamic team, we'd love to hear from you!

Application Requirement: To help us understand your customer service skills, please submit a writing sample. Imagine that a customer has sent in this email and you are responding to them: “Hello, I recently had my home pressure washed and I’m very unhappy. You missed a large spot on the side of my house! I want a refund.” How will you respond to this customer?

NOTE: Use 8 Apply Points in your application and include your resume.

Must have fast, dependable internet at home. Working hours are negotiable, ideally 7pm - 3:30am time in Philippines (7am to 3:30pm EST).