Customer Support Specialist

Wiraa; Georgia (VT); Remote; USD 35,000 - 55,000; Full time

Job summary

An innovative travel agency seeks a Remote Customer Support Specialist to enhance client experiences through exceptional service and effective communication. This role is integral to managing client inquiries and ensuring smooth interactions between clients and travel advisors. Join a fully remote, dynamic team that values precision and personalized care in the travel industry. If you thrive in fast-paced environments and have a passion for customer service, this position offers a unique opportunity for growth and exposure to the exciting world of travel.

Benefits

Flexible Scheduling

Supportive Team Environment

Performance-Based Growth Opportunities

Exposure to Travel Industry

Qualifications

• Prior experience in customer service or administrative support is preferred.
• Must be comfortable using email and customer service platforms.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Assist with booking confirmations and itinerary adjustments.
• Maintain organized records of customer interactions.

Skills

Customer Service

Communication Skills

Time Management

Multitasking

Email Proficiency

Education

High School Diploma

Experience in Travel Industry

Tools

Customer Service Platforms

Spreadsheets

Job description

1 day ago Be among the first 25 applicants

About The Company
Ultimate Travel is a full-service travel agency dedicated to helping clients design memorable vacations, group adventures, and luxury experiences. With a fully remote team, we are committed to delivering reliable, high-quality service that reflects our passion for travel, precision, and personalized care. We support both travelers and travel consultants with professional expertise and seamless service.

About The Role
Ultimate Travel is hiring a Remote Customer Support Specialist to assist with client inquiries, booking confirmations, and general post-sale travel support. This position plays a key role in ensuring exceptional service delivery and smooth communication between clients, travel advisors, and suppliers. The successful candidate will bring strong communication skills, attention to detail, and the ability to thrive in a fully remote, fast-paced environment.

Responsibilities

• Respond to customer and travel advisor inquiries via phone, email, and chat
• Assist with booking confirmations, itinerary adjustments, cancellations, and travel updates
• Provide accurate information on travel policies, itineraries, and documentation requirements
• Track and manage service requests, ensuring timely follow-ups and resolution
• Maintain detailed and organized records of customer interactions
• Escalate complex or time-sensitive issues to appropriate departments
• Contribute to overall customer satisfaction through prompt, professional support

Qualifications

• Prior experience in customer service, administrative support, or the travel industry preferred
• Strong verbal and written communication skills
• Comfortable using email, spreadsheets, and customer service platforms
• Effective time management and multitasking abilities in a remote work environment
• Must be 18 years or older
• Reliable internet connection and personal computer required

Benefits

• Fully remote position
• Flexible scheduling options
• Supportive and collaborative team environment
• Exposure to the travel and hospitality industry
• Performance-based growth opportunities

Equal Opportunity
Ultimate Travel is an equal opportunity employer. We are committed to creating an inclusive work environment and welcome applicants from all backgrounds. Accommodations are available upon request throughout the recruitment process.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service

Industries

• Technology, Information and Internet