CUSTOMER SOLUTIONS SPECIALIST

Lonestar Truck Group; Town of Texas (WI); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k) program with company match

Medical, prescription, dental & vision insurance

Company-paid life insurance

Short and long-term disability insurance

Paid time off

Training opportunities

Job summary

Lonestar Truck Group in Wisconsin is looking for a dedicated individual to serve as the primary contact for drivers, customers, and teams requiring support. Responsibilities include managing customer requests, coordinating solutions, and ensuring accurate documentation.

The ideal candidate has strong communication skills, can manage multiple priorities in a fast-paced environment, and possesses a high school diploma. Competitive benefits and a commitment to training are included for employees.

Qualifications

• Ability to write routine reports and correspondence.
• Effective communication with customers for problem resolution.
• Manage multiple priorities in a fast-paced environment.

Responsibilities

• Respond to customer requests via phone and electronic requests.
• Create and manage support tickets according to service standards.
• Coordinate with internal departments for timely issue resolution.
• Maintain complete documentation within company systems.

Skills

Customer communication

Documentation skills

Multi-tasking

Collaboration

Microsoft Office

Education

High School diploma or general education degree

Job description

Purpose of Position

Serve as the primary point of contact for drivers, customers, and internal teams requiring support. This position is responsible for managing customer requests, coordinating solutions, maintaining accurate documentation, and facilitating communication to minimize downtime and provide an exceptional customer experience.

Essential Job Functions

• Respond to customer requests via phone calls and electronic requests for support.
• Create and manage support tickets in accordance with established service standards.
• Coordinate with dealerships, vendors, and internal departments to facilitate timely resolutions.
• Provide customers with accurate updates throughout the support process.
• Maintain complete and accurate documentation within company systems.
• Monitor open cases and ensure appropriate follow‑up through resolution.
• Build productive working relationships with customers and team members.
• Participate in training and development opportunities to expand knowledge and effectiveness.
• Focus on providing solutions that grow and maintain healthy and lasting relationships with customers.

Other duties may be assigned as listed. The job description is not comprehensive and may be subject to change.

Required Skills/Abilities

• Write routine reports and correspondence.
• Communicate effectively with customers in a way they understand needed actions and work toward resolution of chief complaint.
• Manage multiple priorities in a fast‑paced environment.
• Complete accurate and timely documentation.
• Collaborate positively with coworkers and business partners.
• Must have basic knowledge of Windows and Microsoft Office applications.

Preferred Education

• High School diploma or general education degree.

Preferred Experience

• Previous customer experience.
• Experience in transportation, dispatch, customer support, or service industry.
• Demonstrated willingness to learn new systems, processes, and industry knowledge.

Benefits

We offer competitive benefits, including a 401(k) program with company match, medical, prescription, dental & vision insurance, company‑paid life insurance, short and long‑term disability insurance, paid time off, and a strong commitment to training.

Equal Opportunity Employer

We are an Equal Opportunity Employer. Pre‑employment drug testing/background check will help assure that we build a diverse team of people who can best work with others and serve our customer needs.