Customer Support & Solutions Specialist

NEENAH FOUNDRY COMPANY; Neenah (WI); On-site; USD 43,000 - 55,000; Full time

Job summary

NEENAH FOUNDRY COMPANY is seeking a customer relations-focused professional in Wisconsin to address complaints, review agreements, and resolve issues. The role emphasizes clear communication, problem-solving, and timely follow-up to ensure customer satisfaction.

Responsibilities include handling inquiries, coordinating with other departments, and maintaining detailed customer records. A high school diploma and 1+ year experience are preferred, with proficiency in Outlook and MS Office beneficial.

Qualifications

• 1+ years of customer relations experience or related roles.
• HS diploma or GED required.
• Familiarity with Outlook and MS Office preferred.

Responsibilities

• Aid in addressing customer complaints and resolving problems.
• Review purchase agreements for conformity to company terms and conditions.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause; presenting best solution; expediting correction; following up.
• Professionally handle incoming requests from customers and ensure timely resolution.
• Communicate with other departments and management to resolve problems and expedite work.
• Gather customer information and document interactions through tracking.

Skills

Customer service excellence

Clear communication

Problem solving

Attention to detail

Team orientation

Flexibility

Education

High school diploma or GED

Tools

Outlook

Microsoft Office

OneDrive

Teams

Job description

NEENAH FOUNDRY COMPANY is seeking a customer relations-focused professional in Wisconsin to address complaints, review agreements, and resolve issues. The role emphasizes clear communication, problem-solving, and timely follow-up to ensure customer satisfaction.

Responsibilities include handling inquiries, coordinating with other departments, and maintaining detailed customer records. A high school diploma and 1+ year experience are preferred, with proficiency in Outlook and MS Office beneficial.