Customer Support Specialist (Administrative)

Neenah Foundry Company in; Neenah (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Neenah Foundry Company is seeking a Customer Service Representative (Administrative) to support a range of customer interactions, including quotations, billing, orders, logistics, and issue resolution. You will gather and document customer information, coordinate with other departments, and ensure thorough follow-up to resolve concerns.

The role requires strong communication skills, a focus on customer satisfaction, and the ability to handle inquiries professionally.

Qualifications

• 1+ years of customer relations experience.
• High school diploma or GED.
• Experience with Outlook (Mail, OneDrive & Teams) and Microsoft Office preferred.

Responsibilities

• Aid in addressing customer complaints and resolving problems.
• Review purchase agreements for conformity to company terms and conditions.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
• Communicate with other departments and management to resolve problems and expedite work.
• Gather customer information, access, and fulfill customer needs, educate the customer where applicable to prevent future contacts and document interactions through contact tracking.
• Provide quality service and support in quotations, billing, placing orders, logistics and troubleshooting.
• Troubleshoot customer issues over the phone.
• Balance company policy and customer benefit in decision making; handle issues in the best interest of both customer and company.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience.

Skills

Integrity

Customer focus

Communication

Conflict resolution

Attention to detail

Organization

Team player

Flexible schedule

Problem solving

MS Office

Outlook

Education

High school diploma or GED

Tools

Outlook

Microsoft Office

Job description

Neenah Foundry Company is seeking a Customer Service Representative (Administrative) to support a range of customer interactions, including quotations, billing, orders, logistics, and issue resolution. You will gather and document customer information, coordinate with other departments, and ensure thorough follow-up to resolve concerns.

The role requires strong communication skills, a focus on customer satisfaction, and the ability to handle inquiries professionally.